RFPT30034902101072_Jun_2_25_solicitation_doc.pdf
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- Solicitation number
- RFPT30034902101072
- Issued by
- Clark County, Missouri
About this file
This is a Request for Proposal (RFP) issued by the State of Missouri Department of Social Services, solicitation number RFPT30034902101072, seeking an Electronic Benefits Transfer (EBT) Services provider. The procurement is for a comprehensive EBT services contract with an effective period from December 31, 2020, through April 23, 2021, with a potential five-year contract duration. The RFP requires vendors to submit detailed technical proposals through the MissouriBUYS system, with a firm response deadline of April 23, 2021, at 2:00 PM CDT. Vendors must provide extensive documentation, including multiple exhibits covering EBT card production, transaction processing, cardholder and merchant call center management, file format handling, and voucher processing.
The solicitation is open to all vendors with no specific set-aside designations. Payment terms are established at Net 45 days, with delivery specified as Free On Board Destination to the Department of Social Services Family Support Division in Jefferson City. The procurement does not disclose the current incumbent contractor or the exact contract value, but the comprehensive nature of the services and the five-year contract period suggest a significant opportunity. Vendors will be evaluated based on technical capabilities, pricing, and overall value to the Missouri Department of Social Services, with the contract to be awarded to the most responsive and responsible bidder whose offer is deemed most advantageous to the state.
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Text version
Solicitation Number: RFPT30034902101072
Electronic Benefits Transfer (EBT) Services - Department of
Social Services
Request for Proposal - IT (RFPT)
State of Missouri
December 31, 2020 - April 23, 2021
Page:2
General Header Information
RFPT30034902101072
No. RFPT30034902101072 Title: Electronic Benefits Transfer (EBT) Services - Department of Social
Services Start Date: December 31, 2020 at 12:45:00 PM CST End Date: April 23, 2021 at 2:00:00 PM CDT Vendor Q&A Start Date:
Vendor Q&A End Date:
Estimated Total Value:
Who can respond to this bid? : All Vendors Description: Contract Period - Effective Date of Contract through Five Years Delivery Terms: Free On Board Destination Delivery Notes: Department of Social Services
Family Support Division PO Box 310 Jefferson City, MO 65102
Payment Terms: Net 45 Days Contact Information: State of Missouri
Nicolle Backes 301 West High Street, Room 630 Jefferson City MO, 65101 United States Tel: 573-751-5341 Nicolle.Backes@oa.mo.gov
Contact Details: If you have any questions, please contact:
Nicolle Backes 301 West High Street, Room 630 Jefferson City MO, 65101 United States Tel: 573-751-5341 Nicolle.Backes@oa.mo.gov
Selected Categories:
Page:3
Header Custom Fields:
RFPT30034902101072
NOTICE
Vendor Responsibility
The vendor is solely responsible for ensuring timely submission of their solicitation response. Failure to allow adequate time prior to the solicitation end date to complete and submit a response to a solicitation, particularly in the event technical support assistance is required, places the vendor and their response at risk of not being accepted on time.
The State of Missouri's Privacy Policy can be accessed here.
VENDOR'S INSTRUCTIONS
Submission of Bids Vendors should be aware there are exhibits attached to the documentation of the attached
RFP. Vendors should fill out and sign any exhibits that apply. Vendors should attach the exhibits to their bid.
http://www.mo.gov/privacy-policy/
Page:4
Solicitation Requirements:
This bid has no questions defined.
RFPT30034902101072
REQUIREMENTS
Requirements:
To access the official solicitation document, which includes all applicable requirements, detailed specifications, and terms and conditions, the vendor must click on the Overview tab to view the solicitation. Under the Overview tab, the vendor must either: 1) print the solicitation document in order to submit a hard copy to the Division of Purchasing, or 2) review and accept the solicitation documents under the Overview tab, and submit an electronic response to the solicitation through the MissouriBUYS system.
ATTACHMENT INSTRUCTIONS
Uploading Attachments Uploading Attachments To A Bid Response: The vendor is solely responsible for downloading and reviewing the complete solicitation document and, if any, all solicitation attachments. The vendor shall further understand and agree that in order for the state to be able to conduct a complete evaluation of the vendor's response, the vendor is strongly advised to attach and upload completed
RFP exhibits (e.g., Exhibit A through Exhibit J) including Pricing Pages.
Page:5
Documents:
Attachment 1 EBT Card Graphics.pdf
Attachment 2 EBT Cards Produced.pdf
Attachment 3 EBT Card Carrier.pdf
Attachment 4 State Agency County Office Listing.pdf
Attachment 5 EBT File formats.pdf
Attachment 6 Alert AMA STARS and REDE file formats.pdf
Attachment 7 Voucher Clears.pdf
Attachment 8 ATM and POS Cash Withdrawal Transactions.pdf
Attachment 9 EBT Cardholder and Merchant Call Volume.pdf
Attachment 10 Billable Cases.pdf
Attachment 11 PAQ Process.docx
Attachment 12 Technical Proposal Evaluation Criteria.docx
RFPT30034902101072 Electronic Benefits Transfer Services.docx
RFPT30034902101072-01 Electronic Benefits Transfer Services.docx
RFPT30034902101072 Pre-proposal conference attendance list.doc
RFPT30034902101072-02 Electronic Benefits Transfer Services.docx
Attachment 2-02 EBT Cards Produced.pdf
Attachment 7 -02 Voucher Clears.pdf
Attachment 8-02 - ATM and POS Cash Withdrawal Transactions.pdf
Attachment 9-02 - Cardholder and Merchant Call Volume.pdf
Attachment 10-02- Billable Cases.docx
Attachment 12-02 Technical Proposal Evaluation Criteria.docx
Page:6
Item Specifications Solicitation has been designated as having no line items.
Page:7
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