E-Learning Course Authoring & Development

The County of San Mateo, on behalf of San Mateo Medical Center (SMMC), a public hospital and clinic system serving San Mateo County, issued Request for Proposals No. 66000-2526-245 on April 24, 2026, for comprehensive E-Learning Course Authoring & Development services. The procurement seeks qualified vendors to provide full-service instructional design and e-learning development, including content development, interactive activities, assessments, multimedia creation, and course deployment aligned with healthcare industry standards. Proposers must demonstrate a minimum of three to five completed healthcare-related e-learning projects in their portfolio, possess proficiency with industry-standard authoring tools such as Articulate Storyline, Adobe Captivate, or Lectora, and maintain experience with Learning Management Systems and SCORM or AICC standards. The resulting two-year agreement will encompass a structured development process from requirements gathering through final deployment. Evaluation criteria are weighted as follows: Project Approach at 30 points, Firm Qualifications at 25 points, Team Qualifications at 20 points, and Price at 25 points. All proposals must be submitted electronically in PDF format with Times New Roman 12-point font and one-inch margins no later than May 28, 2026, at 1:00 p.m. via the eProcurement system, with a deadline for questions and comments on May 7, 2026, at 1:00 p.m. No pre-proposal conference or site visit is scheduled.

San Mateo County has adopted a local preference ordinance that awards up to 10 percentage points to qualifying local businesses or nonprofits based on size and location classifications. Proposers must be legally authorized to conduct business in California, registered with the System for Award Management (SAM), and maintain cyber liability insurance coverage of $5,000,000 per occurrence for privacy and network security, along with standard coverage requirements including workers' compensation, comprehensive general liability of $1,000,000, motor vehicle liability of $1,000,000, and professional liability of $1,000,000. All contractors must comply with the Living Wage Ordinance, beginning at rates that escalate annually beginning January 1, 2017, currently at $17.00 per hour with subsequent adjustments tied to the Consumer Price Index. Contractors are required to comply with extensive regulatory requirements including HIPAA Business Associate Agreement obligations, Section 504 Compliance Assurance, Vendor/Contractor Access Policy, fingerprinting requirements for employees with child contact, corporate compliance and code of conduct standards, and intellectual property provisions establishing that all work products are owned exclusively by the County. The RFP does not guarantee contract award, and the County reserves the right to reject all proposals, waive minor irregularities, or procure services through alternative means; no specific budget or award value is disclosed in the procurement documents.