DMV EVR QA service provider

The South Carolina State Fiscal Accountability Authority, on behalf of the South Carolina Department of Motor Vehicles (SCDMV), is seeking a Quality Assurance (QA) service provider for the Electronic Vehicle Registration (EVR) program in Richland County. The selected contractor will be responsible for performing 100% quality review of all title and registration applications and supporting documents submitted by licensed South Carolina dealers. The primary objectives include maintaining a minimum 95% accuracy rate for dealer transactions on a monthly basis, completing all QA reviews within 4 business days of receipt, and providing customer support from 8 AM to 6 PM ET Monday through Friday. Contractors must establish robust security measures, including Multi-Factor Authentication, data encryption, and compliance with extensive information security standards. The solicitation requires a comprehensive technical proposal demonstrating the ability to integrate with SCDMV's Phoenix system or EVR Service Provider systems. A non-mandatory pre-proposal conference was held on October 23, 2023, at 3:00 PM via web conference, with questions due by October 27, 2023, at 11:00 AM. Proposals are due November 27, 2023, at 11:00 AM, with the award anticipated to be posted on December 13, 2023.

The solicitation includes specific restrictions on potential contractors, initially requiring the provider to be a statewide motor vehicle dealer association with at least 30% of members and no fewer than 200 licensed South Carolina motor vehicle dealers, though this requirement can be waived if no qualifying association submits an offer. The contract will have an initial five-year term beginning December 27, 2023, with two optional one-year renewal periods, potentially extending through December 26, 2030. Contractors must establish a $5,000,000 performance bond within 10 days of contract execution and maintain liability insurance with minimum limits of $1,000,000 for commercial general liability and $100,000 for professional liability. The funding model is transaction-based, with dealers charged $10 per transaction ($5 retained by the contractor and $5 for SCDMV). Contractors must comply with strict data protection requirements, including comprehensive background checks for employees, immediate security incident reporting, and adherence to the Driver Privacy Protection Act. No incumbent contractor is identified in the solicitation, and the contract requires complete compliance with South Carolina Act 51's mandate for implementing a QA program for electronic registration and titling.