Digital Content Update for ADA Compliance

The State of Michigan Department of Transportation (MDOT) issued a Tier-Two Direct Solicitation on March 5, 2026, for digital content accessibility compliance services across Grand Traverse County and multiple Lansing City jurisdictions. The procurement seeks operational consulting services to evaluate, remediate, and ensure approximately 300 public-facing documents and web content comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, Section 508 of the Rehabilitation Act, and ADA Title II digital accessibility obligations. Required deliverables include document remediation with proper tagging structure, accessible form fields, and logical reading order; web content remediation addressing accessible names, roles, and values; quality assurance testing with screen reader validation; and development of exception and risk logs, with optional services encompassing staff training and guidance on maintaining WCAG-compliant workflows. The contractor must appoint a Program Manager and Key Personnel, respond to inquiries within 48 hours, and maintain service-level agreements requiring acknowledgment of requests within one business day and proposed resolution timelines within three business days, with accessibility defects corrected and resubmitted within five business days. Proposals will be evaluated on consulting requirements (35%), contractor-specific standards (30%), sample reporting (15%), and vendor questions worksheet (20%), with only proposals scoring 80% or higher advancing to price evaluation. Critical deadlines include a question deadline of March 11, 2026, answers posted by March 13, 2026, and a proposal submission deadline of March 19, 2026, at 3:00 p.m. Eastern, with contract activities commencing after April 1, 2026. The State reserves the right to conduct site visits, interviews, reference checks, and require oral presentations during evaluation.

The solicitation does not explicitly identify set-aside designations or restrictions limiting eligible respondent types based on disadvantaged enterprise status or organizational classifications. Pricing must remain within the hourly rates established under the contractor's original pre-qualification contract and must be submitted as a lump-sum fixed not-to-exceed amount for the tier-two project, with all costs including setup charges and labor fully included in the proposal. No incumbent vendors or current contractors are identified in the available documentation. All deliverables must be compatible with the State's standard operating environment and assistive technologies, and the contractor must maintain data retention, deletion, and retrieval capabilities throughout the contract term. Payment will be processed solely through Electronic Funds Transfer (EFT), with invoices submitted within 30 days of final work acceptance. The procurement materials do not establish specific award values or budget ranges; however, costs are constrained by pre-established hourly rates from the contractor's original pre-qualification contract and the lump-sum not-to-exceed project pricing structure.