Customer support software for network systems

Westchester Community College is seeking a comprehensive customer support software contract for its network systems, specifically targeting one-year end customer support for various network components including ethernet switches, wireless access points, and related infrastructure. The Request for Quotation (RFQ) ADV25295 solicits 24/7 telephone support, 24/7 remote problem diagnosis, access to a support portal, and software updates and upgrades across 22 distinct line items covering network devices from vendors like OmniVista, ALE, and Wireless LAN. The procurement covers support for multiple network switches and access points with specific serial numbers, located at the college's Receiving Arena at 75 Grasslands Road in Valhalla, New York. The solicitation requires vendors to provide detailed support packages for network infrastructure equipment, with support terms running from February 1, 2025, to January 31, 2026. The formal bid response is due on February 13, 2025, at 2:00 PM, with vendors expected to submit comprehensive pricing and support documentation for the specified network components.

The procurement encourages bids from businesses owned by persons of color, women, and/or service-disabled veterans, with specific provisions for diverse vendor participation. Bidders must comply with sexual harassment prevention policies and provide pricing that does not exceed rates charged to similar customers, with preference given to catalog discounts or SUNY contract rates. The college reserves the right to reject any or all bids and may award contracts by individual or grouped items. While no specific budget range is explicitly stated, the solicitation covers support for multiple network devices across various models and quantities. Vendors must submit a Non-Collusion Statement certifying that their pricing has been determined independently, without collusion with other vendors. The procurement also includes technical considerations such as the retirement of specific network switches (highlighted in Addendum #1), indicating an ongoing process of network infrastructure management and technological upgrades.