Customer Service Center Operation Services

The Texas Department of Transportation (TxDOT) is seeking a vendor to operate its Customer Service Center (CSC), which manages the TxTag and Pay by Mail programs, as well as the unpaid toll enforcement program, including the Habitual Violators Program. The selected vendor will be responsible for the full scope of CSC operations. The solicitation is posted on the TxDOT Procurement Portal, and interested vendors must register through the Bonfire website to submit a response. The response is due on July 29, 2024, and no late submittals will be accepted. TxDOT also offers an Early Payment Program, which provides prioritized invoice processing and payments to enrolled vendors in exchange for a cash discount, and respondents interested in this program should complete and return the attached "Priority Invoice and Early Payment Program" form with their response.

This solicitation does not appear to have any set-aside designations or restrictions on the types of organizations that can respond. The current incumbent vendor or contractors, if any, are not specified. The available budget or award value range is also not provided in the materials. Respondents should monitor the TxDOT website for any addendums, additional documents, questions and answers, or changes related to this solicitation.