Customer Relationship Management System

Oklahoma State University Center for Health Sciences (OSU CHS) issued a Request for Proposal (RFP) for a comprehensive Customer Relationship Management (CRM), Application, and Admissions Software System, targeting the university's health sciences center. The procurement sought a sophisticated software solution to manage customer relationships, applications, and admissions processes. The solicitation number OSUTUL-RFP-000440-2018 was officially opened on March 22, 2018, at 3:00 PM CDT and closed on April 3, 2018, at 10:00 AM CDT. Bidders were required to read and certify agreement to attached terms and conditions, complete a Non-collusion Certificate, and submit a Certificate of Compliance. The procurement covered two primary commodity codes: 43230000 for software and 81110000 for computer services, with specific prerequisites for potential vendors. Payment terms were established at 0% 30, Net 30, with transactions conducted in US Dollars. The RFP included additional attachments such as a Frequently Asked Questions document and detailed specifications.

The contract was ultimately awarded to Technolutions Inc, indicating they met the necessary qualifications and evaluation criteria. While specific set-aside designations were not explicitly detailed in the provided documentation, the procurement process appeared open to qualified technology vendors capable of delivering a comprehensive CRM solution. The solicitation spanned jurisdictions including Tulsa County and Gore Town in Oklahoma, suggesting a potentially localized but technologically advanced procurement strategy. No specific budget range was explicitly stated in the available documents, though the complexity of the requested software system implies a significant investment in technological infrastructure. The procurement appeared focused on replacing or enhancing existing customer management systems within the Oklahoma State University Center for Health Sciences, with an emphasis on integrated software capabilities for managing applications, admissions, and customer relationships.