Customer Experience (CX)/User Experience (UX) Mobile-Response

The State of Florida, Department of Economic Opportunity (DEO) Purchasing Office is seeking information on available software solutions that meet the technical, functional, and security requirements for the Reemployment Assistance Claims and Benefits Information System and the Reemployment Assistance Modernization Program. The key focus is on an incremental Customer Experience (CX)/User Experience (UX) Mobile-Responsive Software Transformation, which aims to establish an agile and iterative solution that incorporates business process optimization into the customer and user experience. The RFI outlines detailed architectural, data, security, and compliance requirements for the CX/UX solution, which must be available by June 30, 2023. Responses to this RFI are due by October 19, 2022 and will be used to inform future procurements, though respondents will not be prohibited from submitting bids based on having responded to this RFI.

The RFI does not mention any set-aside designations or restrictions on the types of organizations that can respond. It also does not list any incumbent vendors or current contractors, nor does it provide any information on existing infrastructure or technology that requires integration. Additionally, the RFI does not include any pricing terms or budget ranges, as it is focused solely on gathering information about available software solutions that can meet the technical and functional requirements outlined for the CX/UX project as part of the broader Reemployment Assistance Modernization Program for the State of Florida.