Crisis Services for Individuals Experiencing Domestic Abuse

The Dane County Department of Human Services is issuing a Request for Proposal to procure crisis services for individuals experiencing domestic abuse in Dane County, Wisconsin. The vendor must provide 24/7 toll-free crisis help line services via phone and text to domestic violence survivors, along with brief crisis case management services and emergency shelter options. The contractor must serve at least 800 unique clients annually and provide a minimum of 1,400 hours of crisis services. Required qualifications include registration as an entity in good standing with the Wisconsin Department of Financial Institutions at contract execution. The evaluation will be conducted across six weighted categories: program overview (15 points), program implementation and staffing (30 points), qualifications and experience (20 points), quality review practices (15 points), cost (20 points), and local vendor preference (5 points). The submission deadline for proposals is June 26, 2026, at 11:59 p.m. through the Dane County eProcurement Portal, with a question submission deadline of May 20, 2026. Award notification is anticipated in August 2026. The contract term is one year from execution with optional renewal periods of up to four additional one-year terms by mutual agreement.

Dane County has implemented a local vendor preference in the evaluation process, providing 5 additional points to vendors located within Dane County and 2 points to vendors in adjacent counties. All responding organizations must maintain specific insurance coverage, including Commercial General Liability of $1,000,000 per occurrence, Commercial/Business Auto Liability of $1,000,000, Environmental Impairment Liability of $1,000,000, and Workers Compensation at Wisconsin statutory limits. The RFP does not specify a set-aside designation for disadvantaged enterprises, nor does it identify incumbent vendors or existing contractors. Pricing will be negotiated on a post-award basis and calculated as actual expenses, with no more than 15% of program costs allocated to indirect administration. The vendor must dedicate at least 20% of the total budget to emergency shelter availability accessible within 24 hours of request. No specific budget range or award value is identified in the RFP materials.