Courier Services

San Mateo Medical Center (SMMC), a public hospital and clinic system serving San Mateo County, is seeking proposals for comprehensive Courier Services across its healthcare network. The Request for Proposals (RFP) was released on January 28, 2025, with proposals due by 1:00 pm on February 21, 2025. The courier services will involve scheduled and on-demand transportation of lab specimens, supplies, deposits, and paperwork between SMMC and various clinics, including Coastside, Daly City, Fair Oaks, Sequoia Teen, South San Francisco, Juvenile Hall, and several mental health and county facilities. Vendors must provide services Monday through Friday, with some Saturday routes, and ensure 100% route coverage with backup plans. Minimum qualifications include five years of similar service experience, legal authorization to do business in California, and registration with the System for Award Management (SAM). The evaluation will be 75% based on method, approach, experience, and organizational capacity, and 25% on price, with potential interviews for top-scoring proposers. Insurance requirements include general liability ($1,000,000), automobile liability, workers' compensation, and employers' liability.

The contract will span five years with an estimated budget of $2,650,000, and there are no specific set-aside designations mentioned for disadvantaged enterprises. Contractors must comply with several key requirements, including the County's Living Wage Ordinance, which mandates progressive wage increases, and a Corporate Compliance Code of Conduct that prohibits kickbacks, bribes, and requires full transparency in business relationships. The opportunity includes additional compliance requirements such as HIPAA Business Associate provisions, intellectual property rights assignments, and Section 504 accessibility compliance. Contractors must undergo fingerprinting certification, particularly for roles involving potential contact with children, and adhere to strict ethical guidelines. The medical center serves all San Mateo County residents without regard to ability to pay, emphasizing the critical nature of these courier services in supporting the county's public healthcare infrastructure. Potential vendors should be prepared to meet comprehensive regulatory and operational standards across multiple healthcare facilities.