Collection Services for Delinquent Fees

Seminole County is seeking a qualified collection agency to provide debt collection services for delinquent fees owed to the county's Utilities Water and Sewer and Parks and Recreation Departments. The procurement focuses on collecting outstanding accounts that are at least 60 days past due and have received a final bill, with a minimum balance of $50.00, including NSF payments. The selected agency must implement comprehensive collection procedures, including telephone and mail efforts, skip-tracing, and electronic file management, with collection activities to begin within 24 hours of receiving accounts. Required qualifications include bilingual capabilities, full electronic file exchange automation, and the ability to collect across all 50 U.S. states, territories, Caribbean nations, and Canada. The evaluation process will be points-based, with 25 points each allocated to staff qualifications, innovative solutions, technological support, and cost. The Request for Proposal (RFP) was released on October 1, 2024, with questions due by October 21, 2024, and proposals must be submitted electronically by November 13, 2024, at 2:00 pm.

The contract will have an initial three-year term with options for two additional one-year renewals. Compensation will be structured as a percentage of gross collections, with no charges to the county if collection efforts are unsuccessful. The agency must maintain specific insurance coverages, including workers' compensation, commercial general liability, cyber liability, and employee dishonesty/crime insurance, with defined minimum coverage limits. While no specific set-aside designations for disadvantaged enterprises were mentioned, the agency must use the E-Verify system to verify employee eligibility and comply with public records laws. The selected contractor will be required to provide monthly reports, including acknowledgement reports, remittance statements, status reports, and an annual summary report. Although a specific budget range was not disclosed, the compensation will be directly tied to the amount of delinquent fees successfully collected from the Utilities Water and Sewer and Parks and Recreation departments.