Collection Agency Service for Fire Rescue
Closed State & local contract opportunity Posted
- Solicitation number
- Y26-170
- State
- Florida
- Responses due
Opportunity facts
- Jurisdictions
- UNSPSC codes
- Point of contact
-
- Ana Villalona ana.villalona@ocfl.net (407) 836-5640
Opportunity details come from procurement.opengov.com. Updated .
About this opportunity
Orange County, Florida is seeking a qualified collection agency through Invitation for Bids Y26-170 to provide collection services for unpaid accounts generated by the Orange County Fire Rescue Department, including patient emergency transport fees, hazardous materials services, false alarm fees, fire watch fees, and permit and inspection services. The contractor must possess all required state licenses, maintain a minimum of five years' experience in collections work, provide at least three client references, and hold membership or affiliation with recognized collection industry associations such as the American Collectors Association. Key personnel, including ownership, management, and staff, must have at least two years of collections experience and be available during county business hours (7:00 AM to 6:00 PM), with a designated Collection/Project Manager coordinating with Orange County Fire Rescue. The contractor must maintain bilingual Spanish and English capability and demonstrate the ability to effect collections across all 50 states, U.S. territories, and specified international jurisdictions while adhering to the Fair Debt Collection Practices Act and Florida Commercial Collection Practices Act. Sealed proposals must be submitted electronically via the OpenGov e-Procurement Platform by May 21, 2026, at 4:00 p.m. EST, with a question submission deadline of May 5, 2026, at 5:00 p.m. EST. The compensation structure is based on a percentage of gross collections on account balances referred without litigation, with the contractor bearing all operational costs including copying, faxing, postage, automation equipment, data lines, printing, and equipment installation. Evaluation criteria include contractor experience, financial responsibility, insurance coverage, compliance with security and data handling requirements, and the proposed cost markup percentage.
The solicitation does not indicate any set-aside designations or restrictions limiting responses to specific organization types or disadvantaged enterprises. Prior to contract execution, the successful contractor must furnish an irrevocable letter of credit in the amount of $20,000 from a federally insured financial institution located in Florida with a minimum AAA rating from Barnes Financial Reports and within ten business days of award, along with comprehensive insurance coverage including commercial general liability ($1,000,000 per occurrence), commercial automobile liability ($500,000 per accident), workers' compensation, and professional cyber liability ($1,000,000 per occurrence/claim). The contractor must comply with Orange County's Enterprise Security Standards for external data hosting and internal applications, including field-level encryption of sensitive data both at rest and in transit, HIPAA and Florida Information Protection Act compliance through a Business Associate Agreement, E-Verify participation, and drug-free workplace certification. The contractor must also submit a data disaster recovery plan within ten days of award and sample collection notices for county approval. The estimated annual usage is $1,800,000, with a projected five-year contract value of $1,260,000, based on the percentage of collections achieved. No incumbent vendor or current contractor information is identified in the solicitation documents.
Opportunity text
NOTICE IS HEREBY GIVEN that Orange County, Florida, henceforth referred to as the County is accepting sealed offers for Collection Agency Service for Fire Rescue (Y26-170)
Sealed offers for furnishing the above will be accepted up to 4:00 pm EST on Thursday, May 21, 2026.
NOTE: Respondents are required to submit responses electronically via the OpenGov e-Procurement Platform. Respondents shall not be permitted to hand-deliver, mail, telephone, fax or email offers.
Responses received after the submission deadline and/or transmitted outside of the designated OpenGov e-Procurement Platform shall be rejected.
Important Instructions for Electronic Submittal
The County is ONLY accepting electronic submissions using the OpenGov e-Procurement Platform. Respondents shall create a FREE account with OpenGov by signing up at https://procurement.opengov.com/login . Once you have completed account registration, browse back to this page, click on "Submit Response", and follow the instructions to submit the electronic offer.
It is the respondent's responsibility to ensure they commence their upload efforts timely to meet the submission deadline. The County shall not be responsible for delays caused by any occurrence, including the respondent's network delays, bandwidth issues, internet outages, or technical difficulties.
OpenGov Technical Support
For Technical Support, respondent's can reach the OpenGov Service Desk:
Chat (preferred): Click the button in the lower right hand corner of the portal
Email: procurement-support@opengov.com
Phone: 1 (650) 336-7167 Hours: Mon-Fri 7am - 10pm EST
Timely Questions Regarding this Solicitation
The question and answer module of OpenGov IS being utilized for this solicitation. Timely questions concerning this solicitation shall be submitted in accordance with the deadline for questions: Tuesday, May 5, 2026 at 5:00 pm EST. Respondents are instructed not to contact the initiating division directly.
Consideration for modification or alteration of the documents contained in this solicitation shall be requested during the specified question period, before the applicable deadline. No oral interpretation of the meaning of the plans, specifications, or other Contract documents shall be considered binding. The County shall be bound by information and statements only when such statements are written and executed under the authority of the Manager, Procurement Division.
Answers for timely questions will be addressed in the OpenGov question and answer module or as an addenda to this solicitation depending on volume, participants are encouraged to subscribe as a follower and monitor all notifications. Beyond questions and answers, any and all modifications, clarifications, interpretations and supplemental instructions will be in the form of a written addendum which, if issued, will be available for download. All addenda and questions/answers so issued shall become part of the Contract Documents and receipt shall be acknowledged as specified herein.
This provision exists solely for the convenience and administrative efficiency of Orange County. No respondent or other third party gains any rights by virtue of this provision or the application thereof, nor shall any respondent or third party have any standing to sue or cause of action arising there from.
Untimely questions are unable to be submitted in the question and answer module, thereafter respondents raising critical concerns must email ana.villalona@ocfl.net. Critical clarifications may be made via addenda, however, untimely questions may not be considered.
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