Civicplus social media archiving & nextrequest (brand only)

The State of California is requesting bids for CivicPlus Social Media Archiving and NextRequest platform licensing services, branded for state agency use, with bids due September 28, 2026. The procurement establishes a contract for social media archiving, records management, and public records request handling across multiple state agencies.

The scope encompasses social media content capture, storage, and retrieval functionality; NextRequest records request management; API integrations; search and reporting capabilities; and data retention compliance with California public records requirements. The vendor must deliver a branded solution and implement detailed functional capabilities for social media archiving modules and NextRequest functionality. Service level agreements, technical support, training, and implementation timelines are required. The solution must support deployment across multiple agencies with usage-based and tiered pricing.

Information security and privacy requirements constitute a critical compliance filter. The contractor must implement mandatory security protocols including encryption standards, access management, audit trails, employee security training, and third-party vendor management. The vendor must comply with applicable state and federal privacy laws, industry security standards, and government information security policies. Business continuity, disaster recovery, data retention, and secure system decommissioning capabilities are required throughout the contract term.

Pricing is structured around annual licensing fees, implementation costs, and ongoing support and maintenance, with volume discounts or tiered pricing applicable to state agency usage levels. The RFB document (RFB-IS-27200164-1) contains evaluation criteria, bid submission requirements, contract term details, and renewal options. Supporting technical specifications, functional requirements, and performance metrics are detailed in Appendix A and Exhibit 6. An Information Security and Privacy Exhibit establishes the security and compliance framework the contractor must meet.