Citywide Security Guard & Mobile Patrol Services

The City of Austin is requesting proposals for citywide security guard and mobile patrol services across multiple city departments under RFP 5000 JOG3035, with proposals due September 8, 2026 at 2:00 PM CT and written questions due August 25, 2026 at 2:00 PM CT.

The scope encompasses routine security, mobile patrol, crowd management, and event security services for Austin Facilities Management, Austin Water, Austin Energy, Austin Parks and Recreation, Austin Public Library, Austin Convention Center, and other city departments. Estimated monthly hours total approximately 50,837 across three groups: Group A (36,424 hours for large departments), Group B (12,858 hours for remaining departments), and Group C (1,555 hours for convention center events). Labor categories include Supervisor/Lead positions, Security Guards, Mobility Security Services, and Security Operations Center roles with four hourly rate tiers: regular, non-regular, emergency, and holiday rates.

Contractors must demonstrate five consecutive years of similar security services experience, provide three references from current or former clients, and submit detailed operational management plans, staffing strategies, communication protocols, and retention metrics. All personnel must comply with City of Austin Living Wage requirements and wage theft certification. Contractors must carry comprehensive insurance prior to commencement: Workers' Compensation with Employers' Liability at minimum $100,000 per accident and $500,000 disease limits; Commercial General Liability at $500,000 per occurrence; Business Automobile Liability at $500,000 per occurrence; Crime insurance at $2,000,000; Environmental Impairment/Pollution Liability at $1,000,000 per claim; and Employment Practices Liability at $1,000,000. All insurers must hold an A.M. Best rating of B+VII or better and be authorized in Texas. The City must be named as additional insured with waivers of subrogation and 30-day cancellation notices.

Evaluation criteria weight qualifications and experience at 35 points, proposed solution and staffing plan at 33 points, price at 20 points, and optional local business preference (up to 6 points) and small business preference (up to 6 points). Pricing must be all-inclusive with no separate charges for administrative costs, overhead, maintenance, insurance, or transportation. The City reserves the right to make single or multiple awards based on overall low cost, individual line items, or any combination deemed advantageous. The contract commences upon execution with City option to extend upon written notice.