RFP_5000_JOG3035_ADD_2_v1.pdf

SOLICITATION ADDENDUM

AUSTIN FINANCIAL SERVICES – CENTRAL PROCUREMENT

Checks

Solicitation: RFP 5000 JOG3035 Addendum No: 2 Date: September 4, 2026

This addendum is to incorporate the following changes to the above referenced solicitation:

1.0 Clarifications:

a. Attachment 1, Austin Facilities Management (AFM) Scope of Work (SOW), Version 2 clarifies the required number of golf carts in Section 3 and court training security officer locations in Section 9.3.5.

b. Attachment 2, Austin Water (AW), SOW, Version 2 clarifies the security requirements in Section 2 and mobile patrol requirements in Section 2.9.

c. Attachment 3, Austin Energy (AE), SOW, Version 2 clarifies the service locations in Section 8.

d. Attachment 7, Other Departments, SOW, Version 2 clarifies the service locations for Office of Arts, Culture, Music, and Entertainment (ACME) on page 6, Section 1.

2.0 Questions:

Q1: Is the five-year company operating/licensure requirement in the Citywide SOW, Section 3.1 a firm eligibility requirement, or are there exceptions or other qualifications the City may consider in determining whether an Offeror meets the minimum requirement?

A1: The Minimum Qualifications requirements outlined in the Citywide SOW, Section 3.1 are firm.

Q2: Since the City may award by department or service offering, can Offerors bid specifically on Parks, Convention Center/Event Services, or selected Other Departments without bidding every department in the larger pricing group?

A2: Contractors must submit pricing for all line items within a group in order to be eligible for award within that group. Failure to provide pricing for all line items in a group will make the Offer ineligible for award for that group, per the Citywide SOW, Section 1.1.

Q3: For Parks mobile patrol, can employee-owned vehicles be used if they are properly insured and clearly marked as security vehicles, or must the vehicles be owned/leased by the Contractor?

A3: The Contractor is responsible for complying with all SOW requirements and insurance coverages outlined in the Terms and Conditions, Version 2, Section 1.41, B. related to vehicles.

Q4: Can you please clarify the approximately 2,000-hour monthly discrepancy between the AW, SOW and Price Sheet?

A4: AW added the new AWCC (Hutland) and East Hub (Tracor Lane) that AW do not occupy yet. AWCC is one officer 24/7 and East Hub is 2 mobile officers strictly to that site 24/7.

Q5: Are AFM hours expected to increase significantly? The 17,700 hours per month reflected in the Price Sheet appears to be approximately 10,000 hours higher than the current monthly coverage IPSA is providing.

A5: AFM number of facilities is increasing. As noted on the Price Sheet, Special Instructions, the quantities noted are estimates and not a guarantee of actual volume. The City does not guarantee the purchase of the quantities listed, actual purchases may be more or less.

Q6: Are any of the security guards or supervisors armed positions?

A6: The majority of the Scope of Work is for unarmed guards. The City does have an option to contract for armed guards, and pricing for those positions in the Additional Services & Positions (For Informational Purposes Only) section on the Price Sheet, Line Items 41-45. The Scope of Work for these services can be found starting on page 53 of the solicitation document labeled Solicitation Packet - RFP 5000

JOG3035.

Q7: How are services currently divided among the existing awarded contractors?

A7: How services are currently divided related to the existing contract is not a factor to this solicitation. The needs of the City moving forward are the basis of this solicitation and will be used to recommend award.

Q8: How much was spent with each awarded contractor under the current Citywide Security Guard Services contract during the most recent 12 months?

A8: All publicly available information related to the existing contracts is available using the link provided on page 1 of the Citywide, SOW.

Q9: What are the current bill rates for each security position under the existing contract?

A9: See A10.

Q10: How does the City anticipate dividing services among multiple chosen contractors under the new contract (department, service category, availability, performance, etc.)?

A10: As outlined in the Citywide SOW, Section 1.1, the City intends to award to multiple qualified

Contractors submitting the highest rated Proposal(s) based on the Evaluation Factors set forth in this Solicitation. The City reserves the right to make multiple awards by group, department, service offerings, or any combination deemed most advantageous to the City. Contractors must propose pricing for all line items within each group for which they seek award. Failure to provide pricing for all line items in a group may render the proposal ineligible for award for that group.

Q11: Does the City anticipate a target number of contractors to be awarded for each group or department?

A11: No.

Q12: Should golf cart and patrol vehicles costs be entered under Items 38–40, or included in the department’s hourly rates?

A12: Pricing should be submitted under Items 38-40 with the following exceptions, AFM SOW, Section 3.3, permits a flat monthly rate; AW SOW, Section 5.1.1, prohibits separate fees; and AE SOW, Section 11.1, requires these costs to be included as overhead. Department specific requirements prevail.

Q13: If employees have not yet been assigned to this contract at the time of proposal submission, how should the employee list on the Living Wage Contractor Certification be completed?

A13: The Contractor may enter To Be Determined or TBD on the employee list and complete the Certification.

Q14: The Citywide SOW, Minimum Qualifications Section 3.1.2 requires the Contractor to have an active license with the State of Texas and to have “continuously maintained a valid license with the State of Texas for five years prior” to the solicitation closing date. Can you please confirm whether this requirement means the Contractor must have maintained an active Texas license without interruption for the five consecutive years immediately preceding the September 8, 2026 solicitation closing date, or whether the City will consider a Contractor that currently holds an active Texas license and has more than five years of prior licensed security operations in Texas, but with a gap in its Texas licensing history.

A14: The Contractor must have continuously maintained a valid Texas license without interruption for the five consecutive years immediately preceding the Solicitation Closing Date. A licensing history containing a gap does not meet this minimum qualification.

Q15: AFM, SOW, Section 1 – clarifying that every new officer assigned to any AFM site will receive 40 hours of billable training by the Site Supervisor?

A15: The assigned City of Austin Site Security Supervisor will provide 40 hours of site-specific billable training to all newly assigned Guards before the Guards can work alone at any AFM supported facility.

Q16: Will Austin Public Health, Attachment #7 be part of the AFM contract?

A16: The existing contract is not a factor to this solicitation. The needs of the City moving forward are the basis of this solicitation.

Q17: Is a surety bid bond or performance bond required as part of this RFP? If so, please provide the required amount and any applicable bonding requirements.

A17: No bid bond or performance bond is required.

Q18: Austin Water – Mobile Patrol Coverage: On Page 1, Section 2.1.10 references 24/7 mobile patrol coverage. Is this mobile patrol requirement intended to provide the same coverage described in Section 2.1.11, or are these separate and distinct service requirements?

A18: These are separate mobile coverage. Refer to AW, SOW, Version 2 for additional information.

Q19: Please confirm the anticipated monthly hours listed on the pricing sheet for each department/location.

A19: This information is included on the Price Sheet.

Q20: May the mobile patrol services and on-site guarding services for AFM be provided by two separate security companies, or must both services be performed by the same contractor?

A20: This may be the same company or different companies.

Q21: AFM, SOW, Section 6.2 states that a dedicated shift supervisor must be available 24/7. Please clarify whether this requires continuous 24/7 on-site supervisor coverage, or if one dedicated supervisor must be available to conduct site visits and provide supervisory oversight at various times throughout the day.

A21: The dedicated shift supervisor must be available at various times throughout the day, on any day of the week or year.

Q22: Will there be a pre-bid meeting?

A22: As noted on the Solicitation Cover Sheet, Page 1 no pre-offer conference is required.

Q23: Will Contractors need to provide Maritime Insurance as there are bodies of water around Austin?

A23: No. The required insurance coverages are outlined in Section 1.41 of the Terms and Conditions, Version 2.

Q24: Will Security Guards be in the airport, working alongside of TSA, Customs?

A24: No, security guards would not be working alongside other law enforcement agencies at the airport. To access certain areas of the airport a “customs seal” is required as part of our badging process.

Security guards would not supplement, replace, or work with law enforcement.

Q25: Preferred firearm for the armed officers?

A25: AFM has no preference, this is up to the Contractor’s discretion.

Q26: The AE SOW states initial contract levels "shall average between 3,300 to 3,600 hours per week" (approximately 14,300–15,600 hours per month), while the Price Sheet's AE line items total 12,714 estimated monthly hours. Could the City clarify which figure Offerors should use as the basis for staffing and pricing?

A26: The hours listed on the Price Sheet have been provided by the respective departments as estimates only and will be used to compare pricing among Offerors. Actual usage of the contract may vary.

Q27: The Security Guard Schedule for Austin Resource Recovery (ARR) appears to show different guard counts for the Monday–Friday and Saturday–Sunday rows covering the same 2:30–6:30 a.m. shift window. Could ARR confirm the exact guard count required for weekday versus weekend CBD coverage, and how this aligns with the Price Sheet's 160 estimated monthly hours for this line item?

A27: ARR requires one guard M-F; 2 guards Sat-Sun. See A26.

Q28: One Texas Center, 505 Barton Springs Rd. appears as a staffed post under both the Austin Facilities Management attachment and the Austin Municipal Court schedule. Are these two independently staffed posts for two different departments, or should this location be priced only once?

A28: These are two distinct requirements for two different departments. Pricing must be placed separately. AFM requires security post as you enter the facility outside of the Court area. Muni Courts will require security within the courts.

Q29: The Price Sheet allocates hours to Austin Aviation, but we were unable to locate specific site addresses, shift schedules, or post counts for this department in the attachments. Could the City provide this information?

A29: Service at Austin Aviation will be on an “as needed” basis with the possibility of multiple buildings being included. Any usage from Austin Aviation would align with the scope and be quoted based on contract rates.

Q30: Could the Office of Arts, Culture, Music and Entertainment provide the specific site(s), shift schedules, and post requirements for this department?

A30: Please refer to Attachment 7, Other Departments, SOW, Version 2, page 6, Section 1 for ACME service locations.

Q31: Could AE provide a representative count or list of current posts/substations to support accurate staffing and equipment planning?

A31: Please refer to the AE’s SOW, Version 2, Section 8 for service locations.

Q32: Given the contract's potential five-year term, if the City's mandated Living Wage minimum increases above $22.15/hour during the contract period, would that be applied as an automatic adjustment to the contract floor, or would it need to be requested through the Economic Price Adjustment process tied to the referenced Producer Price Index?

A32: Currently, the Living Wage rate at contract execution remains the requirement throughout the contract term, including extension options.

Q33: Is there a standard citywide mobilization/transition timeline or target go-live date for the other departments, or does each department set its own?

A33: If needed, and after contract execution, each department Contract Manager will work directly with the awarded contractor(s) to establish its own mobilization/transition timeline.

Q34: For posts requiring CJIS Certification (certain Austin Facilities Management sites and Austin Municipal Court/DACC posts), could the City clarify the certification process, typical timeline, and whether related costs are billable to the City or borne by the Contractor?

A34: There is no cost for CJIS certification. Each guard must independently complete the required training, which takes up to two hours and may be completed remotely. The certification process typically takes three to five days and includes required documentation and a short test. Guards must then schedule fingerprinting, and the Contractor is responsible for the associated costs. Certification is required annually.

Q35: The Scope of Work references the City's existing Citywide Security Guard Services and Mobile Patrol

Services contracts via the Austin Finance Online contract catalog. To support accurate transition planning, could the City confirm:

(a) the identity of the current incumbent Contractor(s), if not fully clear from the linked contract records;

(b) the actual current weekly or monthly hours being utilized across departments, as compared to the Price Sheet's forward-looking estimates;

(c) whether a transition or incumbent briefing will be made available to the awarded Contractor(s);

and

(d) whether current incumbent staffing levels or rosters would be shared to support continuity of service during transition?

A35: (a) The current Contractors are clearly listed from the link included in the Citywide SOW, page 1.

(b) If available the current hours being utilized across departments are included in the SOW. The Price Sheet estimates quantities are provided as a guide based on historical or anticipated usage.

(c) The department Contract Manager(s) may request a kick-off meeting/briefing with the awarded

Contractor(s) after the contract(s) are executed.

(d) If available, the department Contract Manager may share staffing levels or rosters with the awarded contractors to support the transition.

Q36: The Citywide SOW, Section 3.2.7 emphasizes maintaining guard consistency at permanent posts. Do you have a preference or expectation regarding transitioning qualified incumbent security guards and supervisors who are currently in good standing at your facilities?

A36: The Offeror’s Proposed Solution, Item 10.3 in the Solicitation Instructions should provide a proposed solution for recruiting, screening, staffing, and retaining Guard staff.

Q37: Will the City provide SilverTrac access across other departments, or should we plan to deploy our own electronic tracking system citywide?

A37: The City will not provide SilverTrac access across other departments. Per the Solicitation Instructions, Section 10.3, (iii), the Contractor shall provide a Communication Plan for communicating with internal and external customers to accomplish the work described in the SOW.

Q38: The Standard Terms and Conditions, Section 2.6 establishes the mandatory living wage of $22.15 per hour. Are any of the security positions or facility posts currently subject to an active Collective Bargaining Agreement (CBA) or union representation?

A38: A CBA is not applicable.

Q39: In Section 10.3 (Proposed Solution), you ask Offerors to propose enhancements and best practices for the City’s Security Guard Services Program. Are there specific operational challenges, site pain points, or reporting gaps at key campuses (e.g., Austin Energy, Austin Water, or Library branches) you would like us to specifically address in our proposed work plan?

A39: The Solicitation Instructions, Section 10.3 outlines the specific components that Offerors must address.

Q40: Are there any other department-specific equipment requirements, handheld radio network specifications, or specialized credentials needed beyond the stated CJIS, TCOLE Court Security, and Aviation airport badge requirements?

A40: Department specific requirements are outlined in the Scope of Work.

Q41: Does the Austin Aviation Department require Offerors to submit an Airport Customs Security Bond with their Offer to satisfy the requirements outlined in Section 2.10(E) of the Terms and Conditions?

A41: No, the Customs bond will only be required if the services requested require access to our Customs area. At this time, we do not expect services to be rendered within the Customs area.

Q42: Can you confirm if the Living Wage hourly rate for vendor security employees must meet the $22.15 metric at a minimum for all assigned officers across all departments? If not, can you please provide the required living wage that must be met for this contract?

A42: The contract’s Living Wage rate amount is $22.15 is applicable to all departments and all assigned personnel.

Q43: Per the Citywide SOW, Section 3.3.6 is a relief officer required to cover the two 15-minute nonpaid breaks per shift, exceeding 8 hours?

A43: The Contractor is responsible for providing the two 15-minute non-paid breaks required for shifts exceeding eight hours while maintaining required coverage.

Q44: Per the Citywide SOW, Section 3.4.3 is the requirement for a cell phone for each site, or each post?

Are there any phone specifications i.e. Smartphone?

A44: This requirement applies to each City site and includes no phone specifications.

Q45: Related to Citywide SOW, Section 4.3.1 is the Picture ID provided by COA or the vendor?

A45: The Contractor is responsible for providing its employees with Picture ID unless otherwise specified in the department SOW.

Q46: Related to Citywide SOW, Section 4.3.2 are there any uniform specifications required by the COA?

A46: Review the Scope of Work for uniform requirements.

Q47: Does the Solicitation include an MBE/WBE Program Compliance Plan?

A47: No. However, an Offeror intending to subcontract must complete the Subcontracting Plan included in the Offer and Certifications packet. For additional information, contact the Austin Small and Minority Business Resources Department at 512-974-7600 or SMBRComplianceDocuments@austintexas.gov before the Offer due date.

Q48: Initial contract is for 12-months with four (4) additional 12-month periods. Does awarded contractor have the opportunity request justified rate increases after the initial 12-months or additional periods?

A48: Yes, please refer to the Economic Price Adjustment requirements included in the Terms and Conditions, Version 2, Section 1.40 for additional information.

Q49: AFM SOW, Section 2 is the requirement for the CJIS certification a new or existing requirement on this contract? If not new, how many officers are required to hold this certification and how many hold it now?

A49: This is an existing requirement. CJIS certification is required for each guard that would work at the facility requiring CIS certification. AFM currently has 4 CJIS positions and expects this to grow to 8 minimum positions for CJIS certified guards.

Q50: AFM SOW, Section 3 is there a requirement for either gas or electrically operated golf carts? If electrical, is there a location for charging and what is the expectation for patrols while the cart is charging. If gas, will there be a storage location for gasoline?

A50: AFM prefers electric golf carts. The Contractor is responsible for refueling gas operated carts, and fuel may not be stored on City property. Electric carts may be charged using City outlets if available on site.

Q51: AFM SOW, Section 4.11 will training for phones, alarms, x ray machines and metal detectors be provided by COA or the vendor?

A51: Training on these systems will be provided by the City.

mailto:SMBRComplianceDocuments@austintexas.gov

Q52: AFM SOW, Section 5.1 & Section 6.6 when referring to mobile patrols and patrol vehicles, does this mean the units assigned to golf carts? Will the GPS requirement apply to golf carts?

A52: Golf carts are site specific and do not leave the site. Mobile patrol language does not include golf carts and is specific to patrols between numerous facility addresses. GPS is not needed for golf carts.

GPS capability is recommended but not required for the mobile patrols.

Q53: AFM SOW, Section 8.1 -8.12 current locations (mobile patrols), does this refer to automobiles? And if yes, is it to be assumed that a total of 12 vehicles will be required?

A53: Yes, this is for automobiles that can travel to numerous locations. AFM is not asking for 12 separate vehicles. This would be up to the Contractor to determine number of vehicles needed to meet the daytime and overnight patrols needed by the City for 12 current locations. Locations may be added or removed. At minimum, 2 vehicles will be needed to handle patrols between 12 locations.

Q54: AFM SOW, Section 9.1 how many hours per week, month, year will AFM require level III armed Security & TCOLE (off duty police)?

A54: AFM estimates a need for 80 - 160 hrs per week all year long.

Q55: AFM SOW, Section 9.3.1 at what location will the Court Trained Security officers perform duties? The Municipal Court location is not listed in Section 7 or 8.

A55: Please refer to AFM, SOW, Version 2, Section 9.3.5 for the court training security officer locations.

Q56: AFM SOW, is the vendor to assume that mobile patrols are unarmed and security officers are Level III armed under this contract? Is there a difference in title and duties?

A56: Mobile patrols are unarmed. Armed guards should be included on the Price Sheet under Additional Services & Positions. The duties are outlined in the SOW.

Q57: AFM SOW, Section 9.3.1 must complete Texas Court Security Officer Course— Will the municipal courts be supported as part of AFM or does this fall under Group B?

A57: Muni Courts will be separate from AFM to begin with but may be combined with AFM at a later date.

Q58: How many golf carts does AFM, SOW need?

A58: Please refer to AFM, SOW, Version 2, Section 3 for a list of golf carts required.

Q59: AW, SOW Section 5.1.2 are post phones required for each post or site?

A59: Yes, cell phones are required to communicate with each post since not all have landlines.

Q60: AW, SOW, Section 2.6 notes “security officers shall maintain an electric log of daily activities”. Is an electronic tour system required to support all AW sites?

A60: Yes, a method of completing Daily Activity Reports (DAR), Incident reports (IR) and to track that a location was visited (Tour) during a shift is required.

Q61: AE SOW Section 3.5 how many hours of site safety and utility specific training provided by AE are required and will it be On the Job training? Are any carts required for this effort?

A61: AE requires a minimum of 6hrs of annual safety training (1/2 hour per monthly) Monthly CBT safety training. 8 hours of site utility specific training. All OJT during scheduled shifts.

Q62: AE SOW Section 9.3.7 will AE also provide chargers and replacement batteries for the furnished radios?

A62: AE will provide radio chargers and batteries. Contractors will be held fully responsible for any intentional damage to radios, batteries, or associated equipment while in their possession or control

Q63: AE SOW, Drug testing - Is an appropriate in-office drug testing process(swabs, urine, etc.) acceptable in lieu of 3rd party laboratory.

A63: AE requires that all drug screening is done by third part labs.

Q64: AE SOW any additional background checks or specialized training required via NERC CIP 004?

A64: No.

Q65: AE SOW Section 10.4 noted Insurance, liability, fuel, normal maintenance and upkeep of patrol vehicles. Are these expenses to be separately billed each month or blended into monthly bill rate for vehicle?

A65: Per AE SOW, Version 2, Section 11.1 this cost shall be billed as part of the overall overhead of the Contract.

Q66: What is the likelihood that the contract will include an annual rate escalator or other pricing adjustment mechanism to account for future increases to the City of Austin Living Wage?

A66: Currently, the Living Wage rate at contract execution remains the requirement throughout the contract term, including extension options.

Q67: Will Offerors have an opportunity to submit a (BAFO) or otherwise revise pricing prior to the final contract award?

A67: As outlined in the Solicitation Instructions, Section 6.5 the City’s evaluation may be made without Clarifications or Discussions with Offerors. Proposals should, therefore, include the Offeror’s most favorable terms.

Q68: If the City increases the required hours, staffing levels, equipment, or other services beyond the original scope, can those additional costs be billed separately, or will the contractor have an opportunity to negotiate an appropriate rate adjustment at the time of the change?

A68: Per the Citywide SOW, Section 1 usage of this Contract may vary as the needs of the City change. The initial staffing schedule and staffing requirements provided are estimates only. Any price adjustment will be reviewed in accordance with the Economic Price Adjustment requirements in Section 1.40 of the Terms and Conditions, Version 2.

Q69: Has the City published a prescribed annual increase, formula, or forecast for the City of Austin Living Wage that contractors should use when developing pricing for future contract years?

A69: See A88.

Q70: If the City of Austin increases its Living Wage during the term of the contract, will the contractor be permitted to adjust its pay and bill rates to the corresponding increase in wages, payroll taxes, benefits, and other wage-related costs required to maintain compliance?

A70: See A88.

Q71: Please confirm that an Offeror may submit a proposal for Group A only, provide pricing for all required Group A line items and elect not to bid Groups B and C without being deemed non-responsive.

A71: See A2.

Q72: Please provide the most recent 12 months of actual HPW by department, position, and location including regular, overtime, emergency, other additional billable hours, and historical annual turnover rate and average vacancy rate.

A72: This information is unavailable.

Q73: Please identify specifically which positions require psychological testing/evaluation and clarify whether this requirement applies to Level II unarmed Security Guards or only designated Level III/armed or specialized positions.

A73: Psychological testing/evaluation applies to Level 3 and TCOLE armed guards, not unarmed guards.

Q74: Please confirm whether the 30-minute replacement requirement in the Citywide SOW, Section 4.2.1 applies uniformly to all Group A locations and all staffing deficiencies, regardless of geographic location, time of day or circumstances.

A74: Yes. The requirement applies uniformly. If any requirement conflicts with Attachments 1–7, the more stringent requirement prevails.

Q75: Austin Energy reserves the ability to add, remove or change properties. Please clarify whether additional locations or material changes in geographic coverage will result in corresponding adjustments to staffing requirements, HPW and/or pricing.

A75: The City reserves the right to add or remove service locations throughout the term of the contract. Per the Citywide SOW Section 1 usage of this Contract may vary as the needs of the City change. The initial staffing schedule and staffing requirements provided are estimates only. Any price adjustment will be reviewed in accordance with the Economic Price Adjustment requirements in Section 1.40 of the Terms and Conditions, Version 2.

Q76: Please identify all required initial and recurring training for each department and clarify which training hours are billable versus contractor-paid/non-billable.

A76: Training requirements and billable training hours are identified in each applicable department’s SOW. All other training is the Contractor’s responsibility and is non-billable.

Q77: Please provide the current mobile-patrol routes, approximate number of locations/stops per shift, expected patrol frequency and historical mileage for AFM, AE, and AW.

A77: This information is unavailable.

Q78: Please clarify when overtime is billable to the City versus the responsibility of the Contractor, particularly when overtime results from City-requested schedule changes, emergency coverage, holdovers or additional staffing.

A78: Please refer to the Overtime Section 2.2.6 in the Citywide SOW for additional information.

Q79: To assist with implementation planning, what is the intended timeline for Notice of Award, start of transition, and/or contract start date?

A79: The anticipated contract execution date is May 2027. The transition timeline will be coordinated by the department Contract Manager following contract execution.

Q80: In Section 10.3, part iv, point f, of the Solicitation Instruction asks for the “… size and composition of your company’s current workforce, and any predictable change to this workforce (such as retirement or promotions).” Please clarify if the City is asking about the bidder’s local workforce or national workforce.

A80: The City prefers Offerors to provide information related to the company’s local workforce.

Q81: Attachment 1 identifies Armed Security Guard services as a department-specific requirement for

AFM. The Pricing Sheet includes Armed Security Guard Services only within the "Additional Services & Positions" section, which is designated as informational and non-evaluated. To ensure consistent pricing among Offerors, please clarify whether Armed Security Guard services are considered part of the anticipated contract scope for evaluation purposes and, if so, where those costs should be reflected in the Price Sheet.

A81: As outlined in the Citywide SOW, Section 1 the City may request armed security guard services if a business need arises during the contract term. Contractors may submit information and pricing for armed guard services for informational purposes only. Those costs should be reflected in the Price Sheet in “Additional Services & Positions (FOR INFORMATIONAL PURPOSES ONLY)”

Q82: Austin Facilities Management (AFM) (part of Group A) references Armed Security Guards. Please indicate which locations require armed security guards.

A82: City Hall and Muni Courts at One Texas Center. The City may add or remove service locations as needed.

Q83: Please identify all current locations and posts using armed security officers, including average weekly hours by location, and clarify whether armed officer services will be awarded under this solicitation or procured separately.

A83: The City current contracts are not utilized for armed security services. As outlined in the Citywide SOW, Section 1 the City may request armed security guard services if a business need arises during the contract term.

Q84: Will the City provide standardized orientation materials for each department/site, or is the contractor responsible for developing all site-specific orientation content?

A84: The City does not guarantee standardized orientation materials for each department or site. In accordance with the Citywide SOW Section 3.2.3, when City-provided orientation training is unavailable, the Contractor is responsible for training its staff on all applicable orientation topics.

Q85: Are there any City-required courses for Use of Force, de-escalation, defensive tactics, handcuffing, less-lethal weapons, Taser/CEW or training for Event/Crowd Management?

A85: Any applicable required courses are identified in the SOWs.

Q86: What is the cost per badge to the vendor for the city-issued security badges?

A86: Austin Aviation identified Badge Fees in the Terms and Conditions, Version 2, Section 2.10, D.

Q87: What is the cost per individual to the Contractor for the city’s person risk assessment, criminal background investigation, and fingerprint checks?

A87: The Contractor is responsible for the Texas Department of Public Safety background check to obtain their state issued security licenses. There is no charge to the Contractor for the AE required personal risk assessment background check.

Q88: How many vehicles are required for AFM, AW, AE, and APR departments? Is that how many vehicles should be operational at all times? Is an extra required should one go in for maintenance?

A88: Yes, the Contractor should have an additional back up vehicle to prevent disruption in service. AFM will require a minimum of 2 vehicles for patrol routes. AE requires 9 operational vehicles at all times.

APR estimates 2-3 vehicles. AW requires 4 vehicles at the start with the option for a 5th as need arises.

Q89: Where are client-provided vehicles parked when not in use?

A89: If the department has dedicated parking for Security, the Contractor may request use of the parking when not in use.

Q90: Is the Account Manager position for the Austin Energy department separately billable?

A90: Yes, Offeror should enter this position on the Price Sheet, Line Items 42-45 for Additional Services &

Positions.

Q91: Please provide specifications for the golf carts to be utilized for the AFM department.

A91: No specifications, just a standard golfcart.

Q92: Section 7 of the Scope of Work states that the City may terminate the Contract without notice for certain employee misconduct or contractor performance issues. However, Section 1.12 of the Standard Terms and Conditions provides for written notice and a ten (10) calendar day period to cure a default. Please clarify which provision governs contract termination under this solicitation and whether Offerors will be afforded an opportunity to cure prior to termination.

A92: The Termination for Cause provision in Section 1.12 of the Terms and Conditions, Version 2 will govern and take precedence.

Q93: What type of screening equipment is required (e.g., HHMD, WTMD, etc.) for AFM and Austin Energy?

A93: AFM will purchase /supply any equipment such as xrays, metal detectors, handwands. Any handheld equipment that the City provides will need to remain at the security post on site. AE does not require any type of HHMD or WTMD.

Q94: Do screening duties include hands-on bag checks or stadium style screening?

A94: AFM will require both. Bag screening is at some locations, other locations will need to have hands-on bag screening. AE does not need bag screenings.

Q95: Is equipment provided by the client or is it the responsibility of the Contractor?

A95: Contractor is responsible for personal equipment such as rain gear, cold weather gear, flashlight, utility belt, weapon for Level 3 or TCOLE. Unless otherwise specified in the department specific SOW, the Contractor is responsible for all equipment and cost.

Q96: Is the contractor or the City responsible for maintaining the equipment and at whose cost?

A96: See above response. Contractor will be responsible for maintaining personal equipment such as flashlights and rain gear as mentioned above.

Q97: Who is responsible for providing radios at AFM and AW?

A97: AFM provides portable network radios including belt clips, batteries, etc. The network radios will not have any associated cost to the vendor. AW will provide radios to Post’s that require them.

Q98: AW, Section 8.0 includes specific job descriptions for Security Guards and Lead/Training Security Officer. Please provide the specific job description for the Security Mobile Patrol and Supervisor positions.

A98: Please refer to the AW, SOW, Version 2 for additional information.

Q99: Attachment 3, Section 3.3.2 identifies SilverTrac guard tour system as that which is in use by AE. Is the City open to a vendor-supplied guard tour system, or is SilverTrac required.

A99: AE uses the SilverTrac system only and will not require vendor system.

Q100: If the bidder takes exception to certain contract terms such as insurance and indemnification, will the response be deemed non-responsive?"

A100: Per the Solicitation Instructions 4.3 Exceptions, Offerors shall indicate if they take exception to any portions of the Solicitation in their Proposal. Any exceptions included in the Proposal may negatively impact the City’s evaluation of the Proposal or may cause the City to reject the Proposal entirely.

Q101: What are the expected annual hours for event security services? Do you have expected staffing calls by event type?

A101: ACCD: Annual hours for FY27 and FY28 will be approximately 1500 hours (subject to change). Their primary duties over that time will be to provide physical security at the Marshalling Yard. We do not have event type information. These positions are mostly to staff the Security Operations Center at the Marshalling Yard. When the new Austin Convention Center opens, there will likely be an increased need based on the number of events and shows booked and the number of event staff hired. The hours will most likely go up from the 1500 hours per year, but cannot provide estimates at this point.

Q102: When would be the expected start date for event security services if selected?

A102: ACCD: Start date is estimated to be May 2027 (subject to change). These positions are utilized on a weekly basis at the Marshalling Yard providing 8 hours of overnight security every Saturday and

Sunday. There is an occasional need to fill positions we are unable to fill with event staff but over the next 2 years, that will be minimal.

Q103: Citywide SOW § 2.2.8 & § 6.3 (Non-Regular Rate applies to service changes requested with less than

72 hours' notice) vs. Citywide SOW § 3.6.1 (allows site changes with 24 hours' notice at the Regular Hours Rate). Does a schedule adjustment made between 24 and 72 hours in advance bill at the Regular or Non-Regular rate?

A103: A site change requested with at least 24 hours’ notice may be billed at the Regular Hours Rate. Other schedule adjustments made with less than 72 hours’ notice may be billed at the Non-Regular Hours Rate in accordance with Section 6.3.

Q104: Is “Total Proposal Value (Aggregate)” included in the Solicitation Instructions, Section 10.7 table measured per group bid, or across all groups an Offeror bids in aggregate? And is the figure the annual value or the full potential term value including all City option periods?

A104: “Total Proposal Value (Aggregate)” means the combined value of all groups included in the Offeror’s Proposal. The value is based on the initial 12-month contract term and does not include the four optional 12-month extension periods.

Q105: Do the Austin Energy hours shown on the Price Sheet reflect services the City expects to order under the resulting contract, and will Austin Energy’s existing security agreements continue in parallel with this contract?

A105: As noted on the Price Sheet, Special Instructions, the quantities noted are estimates and not a guarantee of actual volume. The City does not guarantee the purchase of the quantities listed, actual purchases may be more or less. Quantities are provided as a guide based on historical or anticipated usage. The resulting contract is intended to replace the existing contracts identified on Page 1 of the Citywide SOW upon their expiration.

Q106: Supervisor licensing at Municipal Court and DACC. Does the Supervisor/Lead definition in the

Citywide SOW 2.1.6, requiring both a Level III and a Level IV license, apply to the Site Security Supervisor and Shift Leads at Municipal Court and the DACC under Attachment 7, or only where armed service is requested under Attachment 1 Section 9? Attachment 7 Sections 1.3 and 1.4 specify supervisory experience without reference to Level III or Level IV.

A106: This does not apply to AMC and DACC. Only locations where armed services are requested.

Q107: Thirty-minute replacement standard. Does “replacement guard within 30 minutes” mean an officer physically on post within 30 minutes, or acknowledged and dispatched within 30 minutes? And does that standard apply to the dispersed Austin Public Health neighborhood centers?

A107: If a replacement Security Guard is needed, the Contractor shall provide an officer physically on post within 30 minutes. This Citywide requirement applies to Austin Public Health and other City locations unless a department-specific requirement applies.

Q108: Living Wage floor and the economic price adjustment. If the City raises the Living Wage floor mid-term, will it consider a corresponding contract adjustment to the extent the increase exceeds the PPI-based economic price adjustment provided at Terms and Conditions 1.40?

A108: See A88.

3.0 ALL OTHER TERMS AND CONDITIONS REMAIN THE SAME.

ACKNOWLEDGED BY:

Offeror Name Offeror Authorized Signature Date

RETURN ONE COPY OF THIS ADDENDUM WITH YOUR RESPONSE PRIOR TO THE SOLICITATION CLOSING

DATE. FAILURE TO DO SO MAY CONSTITUTE GROUNDS FOR REJECTION OF YOUR OFFER.