Citizen Identity Access Management (CIAM) System-UPDATED

The State of Tennessee, specifically the Department of Finance and Administration's Strategic Technology Solutions, has issued Request for Information (RFI) number 31701-03586 seeking vendor capabilities for a comprehensive Citizen Identity Access Management (CIAM) System named OneTN. This procurement aims to establish a single digital identity platform that enables seamless access across multiple state applications, with critical requirements including identity proofing, secure federation, multi-factor authentication, and integration capabilities with both legacy and modern authentication systems. Key response dates for this RFI include a written questions deadline of November 10, 2025, state responses to questions on November 21, 2025, and a vendor response deadline of December 4, 2025. The state is specifically seeking detailed vendor information on CIAM capabilities, focusing on approaches to identity proofing, federation and API security, system integration, authentication methods, and account management. Vendors must demonstrate compliance with various standards and regulations while addressing specific use cases such as federated single sign-on, password management, multi-factor authentication, and identity attribute updates.

While the RFI does not explicitly outline set-aside designations or restrictions on respondent types, it is seeking comprehensive solutions from technology vendors specializing in identity management systems. The procurement appears focused on finding a robust, scalable solution that can support Tennessee's digital government strategy of improving citizen service access, protecting user privacy, and building trust through intuitive digital experiences. The document requests information on cost structures, implementation expenses, and potential integration challenges, suggesting the state is conducting thorough market research before potentially issuing a formal Request for Proposal (RFP). Although specific budget ranges are not disclosed, the complexity of the required CIAM system implies a significant technological investment. The state's ultimate goal is to create a unified, secure digital identity platform that can serve as a model for efficient, user-friendly government digital services across multiple applications and systems.