Cisco Customer Experience (CX) Enterprise Agreement (EA)
Closed State & local contract opportunity
- Solicitation number
- 017-2943701-MY
- State
- California
- Responses due
Opportunity facts
- Jurisdictions
- NIGP codes
- 287 Electronic Equipment, Components, Parts, And Accessories (See Class 730 For Testing Or Analyzing Type)
- 730 Radio Communication And Telecommunication Testing, Measuring, And Analyzing Equipment, Accessories And Supplies
- 83885 Telecommunication Parts And Accessories (Not Otherwise Classified)
- 20464 Network Components: Adapter Cards, Bridges, Connectors, Expansion Modules/Ports, Firewall Devices, Hubs, Line Drivers, Msaus, Routers, Transceivers, Etc.
- 83992 Videophone Devices, Equipment And Accessories
- 72689 Two-Way Radio Receivers, Transmitters, Transceivers: Mobile And Base Station (Audio Transfer)
- 20827 Communications: Networking, Linking, Etc. (Includes Clustering Software)
- UNSPSC codes
- 43222640 Wireless access point
- 43223104 2,5G GPRS wireless access network equipment and components
- 43190000 Communications Devices and Accessories
- 43223108 WLAN wireless access network equipment and components
- 43223112 OSS wireless access network equipment and components
- 43232910 Wireless software
- 32000000 Electronic Components and Supplies
- 43200000 Components for information technology or broadcasting or telecommunications
- 43222609 Network routers
- 43223102 2G GSM wireless access network equipment and components
- Point of contact
-
- Molly Yriarte molly.yriarte@ocit.oc.gov
Opportunity details come from procurement.opengov.com. Updated .
About this opportunity
The County of Orange, Orange County Information Technology (OCIT), is seeking competitive bids for a comprehensive Cisco Customer Experience (CX) Enterprise Agreement (EA) that will consolidate all existing and future Cisco hardware, software, subscriptions, licensing, maintenance, and support services under a single countywide contract. The procurement covers multiple technology domains including Network (Routing, Switching, SDWAN, Meraki/Wireless), Data Center (Nexus Switching, ACI, UCS), Applications (Intersight, Thousand Eyes), and Security (DUO, ICE, AnyConnect). Key deliverables include licensing consultation, implementation, lifecycle management, technical support, and training across Cisco technology portfolios. The contract will have an initial term of five calendar years, beginning January 1, 2026, with potential for renewal. Bidders must submit electronic proposals through the County's online bidding system by November 17, 2025, at 12:00 am, with a bid validity period of 365 days. All questions or requests for interpretation must be submitted by Friday, October 31, 2025, before 2:00 pm. The contractor must maintain Cisco Gold Partner certification and employ Cisco-certified personnel to meet the contract's technical requirements.
The procurement includes preferences for Local Small Businesses (OCLSB) and Disabled Veteran Business Enterprises (DVBE), with a 5% bid price deduction for evaluation purposes. Contractors will be required to provide monthly and quarterly reports, conduct business reviews, and ensure compliance with Cisco Enterprise Agreement policies. The total contract amount is to be determined (TBD), with the current inventory list showing an extended list price of $20,973,423.72 for networking equipment and services. Pricing will be structured as a discount off the Manufacturer List Price (MLP), with no price increases allowed during the first contract year. The contract includes provisions for a 2% administrative rebate on total sales from any subordinate contracts entered into with other agencies. Successful bidders must provide a Faithful Performance Bond and a Labor and Material Payment Bond to guarantee contract performance and protect subcontractors and suppliers. The contract covers jurisdictions including Orange County and San Francisco City, with a focus on comprehensive networking infrastructure refresh and support strategies.
Opportunity text
The County of Orange, Orange County Information Technology (OCIT), (hereinafter referred to as County) is requesting competitive bids from qualified vendors (hereinafter referred to as Bidder) for Cisco Customer Experience (CX) Enterprise Agreement (EA). The awarded Contract, (hereinafter referred to as Contract) will be between the County and awarded Bidder, (hereinafter referred to as Contractor) in accordance with the model contract terms, conditions and scope of work. This is a fully electronic solicitation - only electronic bids submitted through the County's online bidding system will be allowed; no other form of bid submittals will be accepted. Prior to submitting a bid, Bidders are advised to carefully read the instructions below, including the model contract and any solicitation attachments and/or exhibits.
All questions or requests for interpretations must be received within this solicitation's Question & Answer section by Friday, October 31, 2025, before 2:00 pm as specified in the solicitation. Respondents are not to contact other County personnel with any questions or clarifications concerning this solicitation.
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