Change Order Notice-DES-Teleserve Relocation Sole Source

The state of Illinois is seeking to extend a contract with a vendor for Teleserve Interactive Voice Response (IVR) server relocation and maintenance services. The current contract between the Illinois Department of Employment Security (IDES) and the vendor is set to expire on June 30, 2024, but due to delays in approving vendor Statements of Work, the relocation process will require additional time. IDES is seeking to extend the contract through December 30, 2024 to allow the vendor to complete the relocation of the Teleserve servers from the Chicago Central Office to the Department of Information Technology Central Computer Facility in Springfield. Teleserve is an essential service that allows IDES claimants to certify and receive their unemployment benefits, and the Agency requires ongoing server support and maintenance to enable this process. The change order is necessary due to circumstances that were not reasonably foreseeable at the time the original contract was signed.

The extension is expected to cost more than $25,000 and extend the contract term by over 180 days, requiring the notice to be posted publicly. No other pricing details or set-aside information is provided in the document. The procurement does not specify any incumbent vendors or current contractors, and there are no details on any existing infrastructure or technology that requires integration. The total award value or budget range is also not included in the information provided.