Central issuance of credentials

The South Carolina Department of Motor Vehicles (SCDMV) has issued a Request for Proposal (RFP) for a comprehensive Central Issuance of Credentials project, seeking a vendor to replace aging enrollment systems and transition from over-the-counter to centralized driver's license and identification card production. The procurement requires a complete solution encompassing enrollment systems, professional-grade photo and signature capture equipment, middleware integration with the SCDMV Phoenix system, and card production capabilities for approximately 1.5 million credentials annually across 66 field office locations. Key deliverables include developing new enrollment application interfaces, establishing a Card Design Security Program, and implementing a secure central issuance production facility capable of producing highly secure government identification documents. Evaluation will occur in two phases, with Phase I scoring technical proposals (50 points), corporate qualifications (25 points), pricing (20 points), and risk assessment (5 points), followed by Phase II demonstrations by the top three offerors. Critical dates include a non-mandatory pre-proposal conference held on February 15, 2023, a question submission deadline of May 1, 2023, proposal submission deadline of June 15, 2023 at 11:00 AM, and an anticipated award date of August 1, 2023. Offerors must demonstrate a minimum of five years' experience producing secure government documents and possess or obtain ISO/IEC 14298 certification.

The solicitation does not specify explicit set-aside designations or restrictions for disadvantaged enterprises. The contract will have an initial five-year term from August 11, 2023, to August 10, 2028, with two potential one-year renewal options, creating a maximum seven-year contract period. Pricing will be submitted on a cost-per-card basis, with separate pricing for expedited delivery and optional security features. Insurance requirements include $1,000,000 in commercial general liability, $1,000,000 in auto liability, statutory workers' compensation, $5,000,000 in cyber and privacy insurance, and intellectual property infringement coverage. The existing infrastructure requires integration with the SCDMV Phoenix records system and existing facial recognition technologies. While no incumbent vendor is explicitly named, the solicitation indicates SCDMV currently processes approximately 120,000 cards annually through an existing central issuance contractor. Postage rates will be treated as pass-through expenses, with annual adjustments capped at the Consumer Price Index increase for "Other Goods and Services" during renewal terms. The contract will be awarded to the highest-ranked responsive and responsible offeror whose proposal is determined most advantageous to the State.