CCPA Document Management Services

The City of Charlotte in Mecklenburg County, North Carolina, is seeking proposals for a comprehensive Document Management Services contract through RFP #269-2025-097. The solicitation invites qualified companies to provide specialized services encompassing document scanning, secure storage, and professional shredding across multiple city departments. Vendors must demonstrate capabilities in efficiently managing both physical and electronic documents with robust security protocols. The procurement opportunity is posted with a submission deadline of March 10, 2025, and requires electronic submission through the City's Bonfire procurement portal at https://charlottenc.bonfirehub.com/opportunities/170445. Potential bidders must comply with technical requirements including using compatible web browsers (Microsoft Edge, Google Chrome, Mozilla Firefox) and ensuring Javascript and cookie functionality. The City recommends vendors allocate sufficient time for document uploads, suggesting submission initiation at least one business day before the final deadline. Technical support for the procurement process is available through Bonfire's help resources, including a support email (Support@GoBonfire.com) and phone assistance (1-800-354-8010).

While specific set-aside designations or disadvantaged enterprise requirements are not explicitly detailed in the provided documentation, vendors should anticipate potential local or state-level compliance expectations. The procurement appears to be a competitive solicitation open to private sector document management firms with demonstrated expertise in municipal document handling. No incumbent vendor information or specific budget range was disclosed in the available materials. Interested companies will need to carefully review the complete RFP documentation and demonstrate technical capability, security protocols, and cost-effectiveness in their proposal responses. The contract appears designed to support the City of Charlotte's ongoing efforts to modernize and streamline document management processes across municipal departments, potentially representing a significant opportunity for qualified document management service providers.