C25910004- Lifeguard Dispatch Software Services

The California Department of Parks and Recreation, Channel Coast District is seeking a Lifeguard Dispatch Software Services contract through an Invitation for Bid (IFB) numbered C25910004, covering jurisdictions including Ventura County, Santa Barbara County, Santa Barbara City, and University of California-Santa Barbara CDP. The procurement targets a comprehensive web and mobile platform called Watchtower, designed to support district-wide aquatics operations and lifeguard program management for an estimated 140 users. The software must provide advanced features including real-time incident tracking, dispatching, public safety reporting, inter-agency communications, digital form management, staff compliance dashboards, and public broadcasting capabilities. Specific technical requirements mandate 24/7/365 support, mobile network compatibility, hardware integration for incident documentation, and the ability to capture comprehensive operational data. The bid is due on October 30, 2025, at 2:00 PM, with proposals accepted via email to ccdbid@parks.ca.gov or by mail to the Ventura, California district office. The contract term is scheduled from December 1, 2025, through November 30, 2028, with potential for system-wide implementation across multiple coastal jurisdictions.

The procurement includes small business and disabled veteran business enterprise (DVBE) preference provisions, with a 5% small business preference potentially applied during bid evaluation. While no minimum DVBE participation is required, a DVBE incentive program is available. Bidders must submit comprehensive documentation, including a Bidder Declaration, DVBE Declarations, Small Business Preference documentation, and an Artificial Intelligence Disclosure Form. The State reserves the right to waive irregularities or reject any bids, with the contract ultimately being awarded to the lowest responsible bidder. Potential bidders must provide three potential dates for in-person training annually, complete a Service Contracts Bid Form detailing per-user costs, and demonstrate compliance with state regulations concerning nondiscrimination, civil rights, and workplace requirements. Though specific budget ranges are not explicitly stated, the contract will support 140 users annually across the Channel Coast District's beach operations, suggesting a significant investment in technological infrastructure for public safety and operational management.