C25910004-_Exhibit_A_Attachment_1-_Specifications.pdf
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- Attached to
- C25910004- Lifeguard Dispatch Software Services
- Solicitation number
- 0000036968
About this file
This document is Exhibit A, Attachment 1 - Specifications for a contract between a State agency and an unnamed Contractor for a Lifeguard Program technology solution for the Channel Coast District. The contract will support a comprehensive technology platform for aquatics operations, designed to serve an estimated 140 users across Channel Coast beaches. The system will provide computer-aided dispatching, incident reporting, communications, and training services with features including real-time incident tracking, mobile compatibility, automated reporting, weather integration, inter-agency communication tools, and emergency messaging capabilities. The contract term is scheduled from December 1, 2025 through November 30, 2028, with support services to be provided 24/7/365, including weekends and holidays.
The contractor will be responsible for providing free in-person training at the Channel Coast District Office, covering system features, troubleshooting, and live demonstrations. The technology platform will enable document uploads, downloads in multiple formats, and include an internal messaging system. Support services will encompass 24/7 telephone and email support, with free telephone support during business hours for setup and general support. Invoicing will be handled according to specific guidelines, with itemized invoices required and payments processed in alignment with the contract's Exhibit B. The State will not be responsible for any fees beyond those explicitly stated in the Service Contracts Bid Form, ensuring clear financial boundaries for the technology service engagement.
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Text version
Exhibit A, Attachment 1 - Specifications
1. Specifications
The program will support the District’s Lifeguard Program to ensure public safety across all Channel Coast beaches. The Contractor shall provide Dispatching, Incident Reporting, Communications, and Training services as specified below for an estimated 140 users, with the ability for users to create individual accounts.
a. Computer-Aided Dispatch
The Contractor shall:
1. Provide services to support a district-wide dispatching platform for aquatics operations.
2. Ensure compatibility with desktop, laptop, phone, and tablet for real-time use.
3. Offer adjustable features, including roster and lifeguard tower unit updates.
4. Enable dispatching of users to specific incident locations.
5. Allow customization of incident numbers.
6. Provide real-time updates on active incidents.
b. Incident Reporting
The Contractor shall:
1. Provide a mobile network and necessary hardware for incident documentation and public safety reporting.
2. Enable automated reporting capabilities.
3. Incorporate weather information into incident reports.
c. Communications
The Contractor shall:
1. Provide a public informational dashboard, inter-agency communications, digital forms, staff status tracking, compliance dashboard, and public broadcasting capabilities.
2. Offer an internal messaging system for users.
3. Implement an emergency SMS messaging system for critical alerts.
4. Allow users to post information and upload documents via a discussion portal-style posting
Contractor Name:
Agreement No.: C25910004
d. Data Management
The Contractor shall:
1. Enable users to upload documents, including images and other files, for review.
2. Provide document download capabilities in multiple formats, including PDF and CSV.
di. In-Person Training
The Contractor shall:
1. Provide free in-person training at the Channel Coast District Office at no cost to the State.
2. Cover an overview of features, troubleshooting, and live demonstrations during training sessions.
dii. Term
The contract term shall be December 1, 2025 (or upon DPR approval, whichever is later) through November 30, 2028 (or three years from DPR approval, whichever is later).
3. Hours of Service
1. Support services shall be provided 24/7/365, including weekends and holidays.
2. The Contractor shall provide:
o 24/7 telephone and email support.
o Free telephone support during business hours for setup, installation, and general support matters.
4. Invoicing
1. The Contractor shall submit invoices in accordance with Exhibit B of the contract.
2. Invoices shall be itemized and must include:
o Contract number o Remittance address o Description of services performed o Service period
3. Payments shall be processed in accordance with Exhibit B, Attachment 1 – Bid Form.
4. The State shall not be responsible for additional fees beyond those explicitly stated in Exhibit B, Attachment 1 – Service Contracts Bid Form.
board.
Contractor Name:
Agreement No.: C25910004
Exhibit A, Attachment 1 - Specifications
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