Business Process Mapping Services

San Bernardino County Human Resources Department is requesting proposals for business process mapping and documentation services in support of its Oracle Fusion Cloud Human Capital Management and Enterprise Performance Management system implementation, with proposals due August 21, 2026 at 5:00 PM and interviews scheduled for the week of August 24. A 5% local preference may be applied in evaluation.

The scope covers enterprise process architecture review and validation (Levels 0–4), detailed process flow and RACI matrix development, stakeholder workshop facilitation, process governance framework creation, and centralized documentation repository maintenance across Core HR, Payroll, Time and Labor, Benefits, Compensation, Talent Management, and related workforce functions serving over 22,000 employees across 40+ departments. Work is structured in four sequential phases—Mobilization, Discovery, Development, and Closeout/Transition—with specific deliverables and acceptance criteria tied to payment milestones. Proposers must demonstrate a minimum of three completed enterprise process architecture engagements for Oracle Fusion Cloud HCM implementations in comparable public sector organizations, with at least two encompassing both HCM and EPM modules, and provide named references.

The contract term is a maximum of two years beginning November 2026 and ending November 2028, with an option to extend for one additional year. Contract value is not specified in the materials. Pricing must be submitted on an hourly rate basis with lump-sum pricing explicitly prohibited; travel costs are capped and must comply with GSA Federal per diem rates applicable to San Bernardino County, including economy-class airfare only. Proposals are evaluated using best-value criteria: HCM functional expertise (20%), business process mapping methodology (15%), interview and presentation performance (20%), similar project experience (10%), consulting team qualifications (10%), project management approach (10%), and pricing/commercials (15%). Questions are due August 3, 2026. Tentative contract award is November 2026.