Business Center Services for the Orange County Convention Center

Orange County, Florida is soliciting proposals for Business Center Services at the Orange County Convention Center (OCCC) through a Request for Proposals (RFP) designated as Solicitation #Y24-1057-KC. The procurement seeks a five-year contract with an optional five-year renewal for comprehensive business center services across three designated locations within the convention center campus. Required services include copying, printing, packaging, shipping, signage creation, mobility equipment rentals, and client support for convention attendees and exhibitors. Electronic proposals must be submitted through the OpenGov e-Procurement Platform by May 9, 2024, at 4:00 PM EST, with a deadline for questions set for April 24, 2024, at 5:00 PM EST. The successful contractor will serve as the official Service Partner responsible for meeting the convention center's operational needs, supporting events ranging from small gatherings to large conventions with up to 100,000 concurrent attendees. Evaluation criteria will likely include service quality, professional staffing, operational capabilities, and the proposed revenue-sharing model.

The solicitation includes provisions for service-disabled veteran and minority-owned business participation, with expectations of compliance with county employment diversity goals. All contractor employees must undergo mandatory background checks. The contract incorporates a revenue-sharing structure where the contractor will pay a percentage of net sales to Orange County and contribute an annual $20,000 marketing fund. Historical financial projections indicate anticipated annual business center sales of approximately $1.4 million and mobility equipment sales around $180,000. Respondents must submit proposals electronically, with specific technical requirements including acceptable file formats (Microsoft Word, Excel, PowerPoint, and PDF) and a minimum scanning resolution of 150 dpi. Technical support for the procurement platform is available via chat, email (support@procurenow.com), and phone (1-855-680-4747), with support hours Monday through Friday from 8am to 8pm EST. The procurement is managed by the Orange County Procurement Division, with Kristen Collora serving as the primary contracting agent.