Business Center Services at the Orange County Convention Center

Orange County, Florida is seeking a comprehensive Business Center Services provider for the Orange County Convention Center through Request for Proposals (RFP) #Y24-164-AV. The solicitation requires a service partner to manage business center operations across three designated locations within the convention center, providing services including copying, printing, packaging, shipping, receiving, signage creation, and mobility equipment rentals. Proposals are due electronically by 4:00 PM EST on February 13, 2024, with a non-mandatory pre-proposal conference held on January 18, 2024. The county intends to establish a five-year term contract with an option to renew for an additional five-year period. Respondents must submit proposals exclusively through the OpenGov e-Procurement Platform, with no alternative submission methods permitted. The successful contractor will be expected to support show management, exhibitors, and attendees, maintaining professional service standards and providing staffing for business center locations. Evaluation criteria will likely include operational capabilities, technology integration, marketing plans, and revenue-sharing potential.

The procurement does not specify explicit set-aside designations or restrictions on responding organizations. The contract will be awarded on a revenue-sharing basis, with the selected contractor required to provide an annual marketing fund allocation of $20,000 and submit monthly commission payments to Orange County based on net sales. Historical revenue data indicates business center sales of approximately $1.1 million in fiscal year 2021-2022 and $1.3 million in fiscal year 2022-2023, suggesting potential significant revenue opportunities for the selected vendor. The convention center typically hosts over 150 client events annually and receives more than 1 million guests, indicating a substantial operational scope. Technical support for the procurement process is available through the OpenGov Platform via chat, email (support@procurenow.com), or phone (1-855-680-4747) during business hours. The solicitation is managed by the Orange County Procurement Division, with Carrie Mathes leading the process and Ana Villalona serving as the primary point of contact.