BL066-26 Provision of WebEOC Administrator Services for the Office of Emergency Management on an An

The Gwinnett County Board of Commissioners issued Invitation to Bid BL066-26 for WebEOC Administrator Services for the Office of Emergency Management on an annual contract basis with four optional one-year renewal periods. The procurement calls for qualified service providers to deliver comprehensive system administration, development, training, and support services related to migrating from the existing on-premises Juvare WebEOC system to the cloud-based WebEOC Nexus platform. Key deliverables include 24/7 system support and availability, virtual and onsite instructor-led training, system configuration and board development, custom development and integrations, migration planning and execution, cutover control and rollback support, post-migration stabilization and hypercare, data retention and archival, licensing and feature parity validation, documentation and knowledge transfer, change control management, and transition assistance. The estimated annual scope requires three days of onsite work per month (36 days annually) and sixteen hours of off-site or virtual work per month (192 hours annually). Sealed bids were due by 2:50 P.M. on Monday, April 27, 2026, with public opening at 3:00 P.M. via virtual Teams meeting. Award will be made to the lowest responsive and responsible bidder, and qualified vendors must submit minimum three professional references for similar projects, execute a notarized Contractor Affidavit confirming E-Verify participation, complete a Code of Ethics Affidavit, and maintain professional liability insurance with minimum limits of $1,000,000 per claim and $2,000,000 general aggregate.

The solicitation does not specify any set-aside designations or restrictions on the types of organizations eligible to respond. The County currently maintains WebEOC Professional with multiple plugins and custom processes and holds existing software support agreements with Juvare for maintenance and disaster recovery, requiring selected vendors to integrate with this existing infrastructure and technology platform. Pricing submissions must include three line items: a monthly system support fee, a daily rate for onsite work, and an hourly rate for off-site or virtual work, with all pricing firm for the initial contract term and renewal option pricing clearly identified with any percentage increases or decreases and supporting explanations. All pricing must include travel time, mileage, and other expenses with no additional fees permitted. The specific budget range or award value is not disclosed in the solicitation documents, and the County reserves the right to negotiate terms with the selected provider.