BL025-25 Purchase of Microsoft Unified Support on a Multi-Year Contract

Gwinnett County is seeking qualified suppliers for a multi-year contract to provide Microsoft Unified Support through Invitation to Bid (BL025-25) for the Department of Information Technology Services. The procurement encompasses Microsoft Unified Enterprise Support, Enhanced Designated Engineering for Microsoft 365 and Azure IaaS, and Cybersecurity Incident Response Services. Specific deliverables include annual Unified Base Enterprise support, Microsoft Strategic Investment, Cybersecurity Enhanced Solutions, 400 hours of EDE Azure IaaS, 1,200 hours of EDE M365, and 150 hours of Cybersecurity Incident Response Services. The contract term is three years, beginning April 1, 2025, or upon Board approval. Key submission deadlines include vendor questions due by February 27, 2025, at 3:00 P.M., and sealed bids due March 5, 2025, at 2:50 P.M., with a public bid opening at 3:00 P.M. Vendors must maintain firm pricing throughout the initial contract term and provide electronic payment capabilities.

The solicitation does not explicitly specify set-aside designations or restrictions for disadvantaged enterprises. The total contract value is approximately $20,022,417.00, with an annual product spend of $6,674,139.00. Vendors must provide Global Administrator access in Microsoft Entra ID to facilitate service delivery. The county requires comprehensive technical support and strategic technological solutions across Microsoft platforms, indicating a preference for vendors with extensive Microsoft ecosystem expertise. While no incumbent vendors are mentioned, the scope suggests a complex technological environment requiring advanced cybersecurity and cloud infrastructure support. Potential respondents should have demonstrated capabilities in enterprise-level Microsoft support, strategic technology investment, and incident response services.