Bid # 6000003249 -Maintenance And Support Services For Eventide Recording Solution

The Port Authority of New York and New Jersey (PANYNJ) issued Invitation for Bid #6000003249 on March 19, 2026, seeking qualified vendors to provide maintenance and support services for an Eventide NexLog Digital Voice Recorder system that records Port Authority radio and phone transmissions across facilities in New York and New Jersey. Bids must be submitted electronically through the Euna Procurement (Bonfire) platform by April 10, 2026, at 11:00 AM, with no hand deliveries or mailed submissions accepted. The three-year contract is expected to commence on or about July 1, 2026, and expire on or about June 30, 2029, with an optional 180-day extension period. Required services include corrective maintenance, preventative maintenance, and ongoing support for the Eventide NexLog system, with service-level requirements including one-hour emergency response times during standard business hours and two-hour response times outside standard hours, with all issues requiring resolution within 24 hours. Qualified bidders must be authorized Eventide Communications Premier Partners in good standing as of the bid opening date and must have at least one team member with both Eventide NexLog Digital Voice Recorder Technical Training certification and more than five years' experience as an Eventide NexLog project manager, with supporting documentation required at bid submission. The Port Authority will evaluate proposals based on contractor qualifications, insurance coverage, cybersecurity compliance, and ability to meet specified service-level requirements with liquidated damages for non-compliance.

No specific set-aside designations for disadvantaged enterprises are mentioned in the solicitation documents; however, the Port Authority affirms its commitment to Title VI of the Civil Rights Act of 1964 and ensures equal opportunity for all businesses to submit bids without discrimination. Bidders must comply with all Port Authority Cybersecurity and Computing Resources policies (AI 15-4.03), maintain comprehensive liability insurance including professional liability coverage of at least $2,000,000 per occurrence, and complete personnel background screening through the Secure Worker Access Consortium (SWAC) with an estimated allowance of approximately $3,000 for SWAC background check credentials. The contract is structured as a lumpsum quarterly payment arrangement for three years with the specified SWAC background check allowance representing the noted budget allocation; the complete pricing and contract value terms are contained within the full solicitation documents available through the Port Authority website at panynj.gov/business-opportunities/bid-proposal-advertisements.html or by contacting the procurement office at bids@panynj.gov or (212) 435-4600. Prospective bidders can direct specific questions to the buyer, Srividya Deshpande, at (212) 435-4637 or sdeshpande@panynj.gov, and should monitor Bonfire and the Port Authority website for any addenda to the solicitation.