Automated Teller Machine Services

The City of Lubbock, Texas, is soliciting proposals through Request for Proposal 26-19502-KM for exclusive Automated Teller Machine (ATM) services at two municipal facilities: Lubbock Preston Smith International Airport (serving approximately 925,000 passengers annually) and Lubbock Memorial Civic Center (hosting over 330 events with 220,000 attendees in the 2024-2025 season). The procurement seeks a qualified vendor to provide and maintain ATM equipment and services, with the City currently operating two ATMs at the airport (one on the secure side and one on the non-secure side) and one ATM at the civic center, with capability for temporary additional machines during high-attendance events. Proposers must demonstrate a minimum of five years' experience providing ATM equipment and services in comparable environments and possess the financial ability to fund up to five ATMs with adequate cash supplies and the capability to adjust cash levels for high-demand events occurring 25-30 days annually. The selected contractor must achieve full operational status within 30 days of contract execution, provide 24/7 remote operational monitoring, respond to service deficiencies within four hours, maintain at least 95 percent monthly ATM uptime, and submit monthly transaction volume and downtime reports; any downtime exceeding 5 percent monthly requires machine replacement or removal. The contract term is one year with four optional one-year extensions, featuring automatic renewal unless either party provides 90-day written notice of termination, with the selected provider having first right of refusal for temporary ATM placements during special events. Evaluation criteria include System Compatibility (15 points), Proposed Service (10 points), Corporate Experience (20 points), Financial Proposal (25 points), Price (15 points), and Implementation Plan (15 points), with pricing based on a fee structure representing 25 percent of the evaluation criteria. The mandatory pre-proposal meeting is scheduled for May 5, 2026, at 10:00 a.m. via Zoom, with proposals due on May 14, 2026, at 2:00 p.m.

The solicitation documents do not specify set-aside designations or restrictions limiting participation to particular types of organizations, suggesting this procurement is open to all qualified vendors meeting the stated experience and financial requirements. No incumbent vendor or current contractor is identified in the available documentation, though the City currently operates existing ATM infrastructure at both facilities that the selected provider may maintain or relocate to mutually acceptable sites within the facilities. Proposers must be PCI compliant, obtain airport security badges for personnel servicing the secure-side machine at the airport, and comply with all specified insurance requirements by providing valid insurance certificates and endorsements within ten business days of contract award notification. Additional administrative requirements include submission of a completed Vendor Acknowledgement Form, Contact Person Form, Business Questionnaire, Reference Form (requiring three current customer references from similar-scope projects), Non-Collusion Affidavit (notarized), Conflict of Interest Questionnaire, and Insurance Affidavit as part of the proposal package. The specific contract award value or budget range is not disclosed in the available solicitation documents; however, the financial evaluation component and transaction-based fee structure suggest compensation will be determined through the competitive proposal process based on vendor pricing submissions and the City's anticipated transaction volumes at both facilities.