Automated Employee Benefits Election Assistant

The Florida Department of Revenue has issued a Request for Information (RFI) seeking vendors capable of providing an Automated Employee Benefits Election Assistant (AEBEA) for approximately 5,000 department employees. The procurement targets a cloud-based solution designed to help employees select insurance, retirement, and other employer-provided benefits through an interactive, AI-powered platform. Required capabilities include a sophisticated chatbot, mobile accessibility, 24/7 technical support, and full compliance with ADA and Section 508 accessibility standards. The system must leverage AI technology to guide employees through benefits selection by analyzing individual circumstances such as age, health status, marital status, and family composition. Key objectives include reducing employee research time, improving benefits understanding, and enhancing employee recruitment and retention. Critical procurement dates include vendor questions due by March 14, 2025, at noon Eastern Time, and vendor responses due by March 31, 2025, at 3:00 PM Eastern Time. The RFI specifically emphasizes that this is an information-gathering exercise and does not constitute a commitment to purchase.

The RFI does not explicitly mention specific set-aside designations or restrictions on responding organizations. While no incumbent vendor is identified, the document indicates the Department is seeking comprehensive information about potential solution architectures, technical requirements, functional features, security measures, and potential cost methodologies. Vendors are expected to provide detailed descriptions of their solutions, including system capabilities and potential service tiers. Although no specific budget range is provided, the RFI suggests the solution must accommodate a large enterprise environment with approximately 5,000 users. The procurement appears to be focused on gathering market intelligence about available technologies rather than initiating an immediate procurement process. The Department will likely use the collected information to develop more specific procurement requirements for a future competitive solicitation targeting an advanced employee benefits election technology solution.