Annual Maintenance Agreement

The Texas Commission on Environmental Quality (TCEQ) is requesting bids on annual maintenance agreements for seven Agilent gas chromatography systems under RFB 582-27-17381, with bids due July 15, 2026 at 2:00 p.m. CST and questions due July 8, 2026 at 12:00 p.m. CST. A Texas bidder preference under 34 TAC Rule 20.38 applies.

The contractor must be an Agilent-authorized service provider delivering on-site repair, preventive maintenance, software support, and software upgrades. The scope includes callback response within 24 hours and service completion within two business days; real-time unlimited phone support from factory-trained engineers available 8:00 a.m. to 5:00 p.m. Central Standard Time, Monday through Friday, with at least two concurrent-capable engineers; local parts inventory with 24-hour ordering and overnight shipping at contractor expense; and a secure remote monitoring and diagnostics system compliant with strict network and data security specifications prohibiting internet access, VPN connections, and email functionality. The contractor must employ Agilent-trained and authorized service representatives with current certification documentation and access to latest published and unpublished service manuals. A 100 percent service guarantee is required, with replacement instruments mandated after three failed repair attempts; replacements must be equivalent or newer models from the original equipment manufacturer and factory-certified. The contractor bears responsibility for all labor, travel, computer hardware and software, replacement parts, and additional equipment.

The contract period runs from the later of execution or September 1, 2026, through August 31, 2027. Pricing must remain firm for the initial contract term. Bidders must be registered vendors with valid Vendor ID Number and Federal Employer Identification Number prior to award and payment. Commercial General Liability Insurance minimum of $500,000 per occurrence for bodily injury and $1 million per occurrence for property damage (or $2 million combined), plus Worker's Compensation Insurance, are required with TCEQ and its officers and employees named as additional insureds. Bids must be submitted electronically to TCEQebid@tceq.texas.gov with solicitation number, company name, and due date/time in the email subject line. The primary contact is Trenton Davis (trenton.davis@tceq.texas.gov, 512-239-0356).