263761 - Plum Care Annual Service - CEP

The Alabama Department of Public Health is soliciting bids for annual Plum Care service support through an Invitation to Bid (ITB) process posted on March 30, 2026, with a submission deadline of April 28, 2026. This procurement seeks two distinct service packages: Item SA39001 for Plum Satellite systems and Item ENT9001 for Plum Enterprise systems, to be delivered to the agency's location in Prattville, Alabama. Both packages encompass comprehensive one-year warranty coverage, 24/7/365 phone support from Plum technical representatives, virtual training across multiple platforms, and remote support services including setup, usage optimization, technical troubleshooting, firmware and security updates, and replacement parts and labor for all hardware components such as routers, batteries, harnesses, antennas, cabling, and external ports. The Satellite package supports all SA3 and previous SAT models with standard advanced annual licensing for the Cradlepoint Net Cloud Manager Platform, while the Enterprise package supports ENT0003 models and higher with Essentials+Advanced licensing to enable remote access and asset management capabilities. All shipping costs via UPS ground within the Continental United States are included in the bid pricing. Award will be made on an "all or none" basis to the lowest responsible bidder meeting all specifications, with pricing to remain firm throughout the initial 12-month contract term. Interested parties must submit questions through the Discussions tab by March 25, 2026, at 5:00 p.m. Central Time, and all bids must be submitted on an F.O.B. destination basis with unit prices and supplier part numbers provided through the supplier portal.

The solicitation does not identify any set-asides for disadvantaged enterprises or restrictions limiting competition to specific organizational types. No incumbent vendors or current contractors are referenced in the available documentation, nor is existing infrastructure or technology requiring integration specifically noted beyond the Plum Satellite and Enterprise systems themselves. The contract is structured as an initial 12-month period with options to extend for up to four additional 12-month periods, contingent on mutual written agreement and Chief Procurement Officer approval no later than 30 days prior to each renewal period; however, the state makes no guarantee of minimum purchases, with orders to be placed by agencies as needed. The awarded supplier must accept multiple forms of electronic payment, including state-issued credit cards, P-cards, and electronic fund transfers at no additional cost to the state, and must comply with all applicable Alabama procurement regulations, including sales tax remittance requirements, E-Verify enrollment, and anti-boycott provisions. No specific budget range or award value is disclosed in the solicitation documentation; the Alabama Department of Public Health reserves the right to decline award based on budget restrictions.