Plum Care Annual Service Package Specifications.pdf
PDF 89 KB Posted
- Attached to
- 263761 - Plum Care Annual Service - CEP
- Solicitation number
- SRC0000033196
- Issued by
- Autauga County, Alabama
About this file
This is a service specifications document from the Alabama Department of Public Health (ADPH) outlining annual service package requirements for Plum Care support plans. ADPH seeks suppliers to provide two distinct service packages: Item SA39001 for Plum Satellite systems and Item ENT9001 for Plum Enterprise systems, to be delivered to the agency's location at 208 Legends Court, Prattville, Alabama 36066. Both packages include comprehensive one-year warranty coverage, 24/7/365 phone support from Plum technical representatives, and virtual training via multiple platforms. The contract term is one year, with support encompassing setup, usage optimization, technical troubleshooting, firmware and security updates, and replacement parts and labor for all hardware components including routers, batteries, harnesses, antennas, cabling, and external ports. All shipping costs via UPS ground within the Continental United States are covered under both packages.
Both service packages include licensing for the Cradlepoint Net Cloud Manager Platform, with Satellite packages providing a standard advanced annual license and Enterprise packages providing an Essentials+Advanced license to enable remote access and asset management through an online portal. The Satellite package supports all SA3 and previous SAT models, while the Enterprise package supports all ENT0003 models and higher. The document does not specify pricing, response dates, due dates, award dates, or set-asides. ADPH reserves the right to decline award based on budget restrictions.
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Other files
| File | Type | Posted |
|---|---|---|
| ITB Standard Boilerplate.pdf | ||
| Plum Care Service Additional Terms and Conditions.pdf |
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Text version
The Alabama Department of Public Health (ADPH) seeks a supplier to supply Plum Care Annual Service Plans for the following:
Item # SA39001 - Plum Satellite-Plum Care Annual Service Package
Item # ENT9001 – Plum Enterprise-Plum Care Annual Service Package
ADPH address: 208 Legends Court Prattville, Alabama 36066
ADPH reserves the right to not award based on budget restrictions.
Specifications for Plum Satellite-Plum Care Annual Service Package
• 1-Year PlumCare warranty for all parts, labor, virtual training
• 24 x 7 x 365 phone support from Plum technical representatives, including:
o Set-up and usage of the Plum Cases in the current or a new location.
o Virtual training via phone, Zoom, or Teams calls.
o Any technical questions related to the usage or optimization for the Plum Case.
o Any technical questions related to issues with the Plum Case.
o Any firmware and security updates related to the Plum Case.
• All parts and labor for any repairs related to the Plum Case, including routers, batteries, power-related harness, antennas, cabling, external ports, and the case itself.
• All shipping via UPS ground will be covered to and from the location of the Plum Case withing the CONUS.
• One (1) year license for the Cradlepoint Net Cloud Manager Platform. (Net Cloud Manager (NCM) advanced annual license from Ericsson to allow access to the case remotely and to allow management of the asset from an on-line portal).
• Supports all SA3 and all previous SAT models
Specifications for Plum Enterprise-Plum Care Annual Service Package
• 1-Year PlumCare warranty for all parts, labor, virtual training
• 24 x 7 x 365 phone support from Plum technical representatives, including:
o Set-up and usage of the Plum Cases in the current or a new location.
o Virtual training via phone, Zoom, or Teams calls.
o Any technical questions related to the usage or optimization for the Plum Case.
o Any technical questions related to issues with the Plum Case.
o Any firmware and security updates related to the Plum Case.
• All parts and labor for any repairs related to the Plum Case, including routers, batteries, power-related harness, antennas, cabling, external ports, and the case itself.
• All shipping via UPS ground will be covered to and from the location of the Plum Case withing the CONUS.
• One (1) year Essentials+Advanced license for the Cradlepoint Net Cloud Manager Platform. (Net Cloud Manager (NCM) advanced annual license from Ericsson to allow access to the case remotely and to allow management of the asset from an on-line portal).
• Supports all ENT0003 models and higher.
File details come from the government source that posted it. Updated .