262234 Hospital Paging Services

The Massachusetts Department of Public Health Hospital Systems is conducting a procurement for hospital paging services across five state healthcare facilities, including Lemuel Shattuck Hospital, Tewksbury Hospital, Pappas Rehabilitation Hospital for Children, and Western Massachusetts Hospital. The Request for Response (RFR) 262234 seeks a contractor to provide a comprehensive in-house paging system for emergency response teams, encompassing equipment rental, lease, and potential purchase of paging services. Eligible vendors must demonstrate at least five years of experience providing paging services to major teaching hospitals and offer 24/7/365 customer support with 95% coverage within hospital buildings. The contract requires numeric and alphanumeric paging services, internet and telephone access, and comprehensive equipment provisions including pagers, chargers, and accessories. Key submission requirements include electronic responses through COMMBUYS by 5:00 PM on August 29, 2025, with a mandatory bidder's conference scheduled for August 4, 2025. While specific evaluation criteria are referenced in Section D1 of the RFR, vendors will need to access the full details on the COMMBUYS platform.

The procurement is structured as a rate contract and is part of the Massachusetts Small Business Purchasing Program, which prioritizes awarding contracts to small businesses with their principal place of business in Massachusetts. No federal funds will be used in this procurement, and the contract includes specific performance requirements such as repair response times and coverage metrics. The initial contract term is five years, with two potential two-year renewals, running from September 2025 to June 2034. The total estimated procurement value is $225,000, with an annual estimated amount of $25,000. Vendors must complete a Reference Form (Attachment D) listing up to three business references, understanding that the department may consider a bid unresponsive if references cannot be obtained. The contract will be governed by the Commonwealth's Standard Terms and Conditions for Information Technology Contracts, which include provisions for data protection, non-discrimination, and mandatory insurance coverage. Prospective bidders are required to follow the standard contract form and complete a Prompt Pay Discount Form, which may be used as a basis for vendor selection.