2 1 1 System Sole Source

This solicitation is a sole source procurement issued by the State of Illinois for 2-1-1 system services to be provided statewide. The Department of Human Services is seeking to designate 211 Illinois Incorporated as the 211 Lead Entity to manage the 211 dialing code and provide comprehensive 211 information and referral services across the state. The contract term will be from April 16, 2022 to June 30, 2027, with no renewal options. This procurement aims to make 211 services available to all 102 counties in Illinois, as the services are currently provided by three organizations covering only 13 counties. The procurement is cost-neutral, as 211 services are provided at no cost to the Department of Human Services. No public hearing was requested for this sole source award, and the Chief Procurement Officer has approved the request.

This is a sole source procurement, so there are no set-aside designations or restrictions on the types of organizations that can respond. The incumbent vendor, 211 Illinois Incorporated, is being awarded the contract as the statewide 211 lead entity. There is no listed budget range, as the procurement is cost-neutral for the state. The deadline to submit any written comments or request a public hearing was June 8, 2022, and no such requests were received.