part I and part II DHS B-28122ehd.pdf

Sole Source Justification Form

Version 7.01 Page 1 of 5

Bulletin Reference Number 22-444DHS-FAMCO-B-28122

Requesting Agency/University IL Department of Human Services

Sole Source Justification Form - Part I Section I - General Information

Department/Bureau/Section: Bureau of Customer & Support Services

Need Identified Date: Feb 4, 2022 Supply/Service Need By Date: Apr 16, 2022

Project Title: 211 Lead Entity

Vendor: 211 Illinois Incorporated

Provide a description of the supplies or services required:

The Illinois Department of Human Services seeks to designate The 211 Lead Entity (501C3) non-profit agency or organization to manage the use of the 2-1-1 dialing code for the purpose of providing the public access of information about health and human services. The 211 Lead Entity (211 Illinois Incorporated) shall provide governance and oversight including the ability to design, implement, support, and coordinate a State-wide 2-1-1 system.

Value: Actual Value of Initial Term, this Change Order or Amendment: 0

Will this Sole Source amend a Professional or Artistic Services contract? Yes No

*Sole Source may not be used for amendments for Professional or Artistic Services if the amendment would increase the value by more than 5% of the initial award or extend the term by more than 60 days.

Type: New Sole Economically Feasible Source

Section II - Proposed Term

One-Time Purchase Term Contract

Estimated Contract Begin Date: Apr 16, 2022

Estimated Contract End Date: Jun 30, 2027

Number of Potential Renewals:

Length of Each Renewal in Months:

Total Value of All Renewals:

If a Term Contract, does the term, including renewals, exceed 12 months? Yes No

If yes, provide a detailed justification including any economic benefit received for agreeing to a multi-year term:

211 is currently available utilizing 3 organizations to serve 13 counties in Illinois which allow residents to connect on a 24-hour basis to a wide variety of human services or social services across the state. If someone needs information or referral services but has little or no prior knowledge or experience, dialing 211 is much simpler than other options. Once the person dials 211, a professional Information and Referral Specialist will then either refer or connect that caller to the correct agency based on the services needed. Callers to 211 can get live assistance with needs such as: food, shelter, counseling, income supports, employment, healthcare, and services for specialized populations such as the elderly, persons with disabilities, and much more. All calls are free, anonymous and confidential. With the ability to designate 211 Illinois Incorporated as the Lead Entity for 211, it will allow these services to be available statewide.

Version 7.01 Page 2 of 5

Bulletin Reference Number 22-444DHS-FAMCO-B-28122

Requesting Agency/University IL Department of Human Services

Section III - Funding Source Select the type of funding to be used (Check all that apply): State Appropriate Funds Federal Funds Other (Explain):

Vendor to provide source of funding

Section IV - Sole Source Justification

This purchase is economically only available from a single source primarily because it is: (If "Other" explain in one sentence)

Other - This is the only known vendor with the capacity to provide the services with no cost to the State.

Are there secondary justification(s) for this sole source? Yes No

Section V - Purchase History

Has the Agency or University Purchased these supplies or services in the past? Yes No

Term Term From Term To Value Description Contract Number Type

1 4/15/2011 6/30/2016 0 211 Statewide system PBC 11-00000062709 Sole Source

2 7/01/2016 6/30/2021 0 211 Statewide system PBC 16-00000009853 Sole Source

If more than 10, or if other comments, explain:

Section VI - Business Rationale

1. Provide a detailed explanation of the need for the supplies or services:

The 211 Illinois Incorporated has been identified as a zero dollar sole source procurement. 211 has been set aside by the FCC to provide citizens with a universal, easily remembered telephone number to call to get critical information about human services. Similar in concept to 911, which is used for emergency police and fire calls, or 411, used for Directory Assistance, 211 call centers now operate in 46 states and serve over 243 million Americans.

2. Provide a list and describe in detail the specifications required to satisfy the need:

As indicated in Public Act 096-0599, in awarding the previous contract, the Department shall ensure that the 211 lead entity has the organizational capacity to carry out the terms of the new contract and that the contract is cost-neutral to the department. The 211 Illinois Incorporated has been identified based on their qualifications to provide governance and oversight to deliver a quality 211 statewide service utilizing existing resources at their disposal. The 211 Illinois Incorporated will utilize existing third party resources capable of supporting operations needed for a Statewide initiative.

Version 7.01 Page 3 of 5

Bulletin Reference Number 22-444DHS-FAMCO-B-28122

Requesting Agency/University IL Department of Human Services

3. Provide detail explaining the justification selected in Section IV to explain why the requested supplies or services are the only ones available that can satisfy the agency or university requirements?

The 211 Illinois Incorporated is the only known vendor with the capacity to provide the services with no cost to the State.

4. What are the unique features of the supplies or services that are not available in any other product or by any other vendor? Provide specific quantifiable factors/qualifications:

Currently, 211 serves over 243,000,000 Americans covering 46 states plus Washington, D.C. and Puerto Rico. Also, more than 28% of the Canadian population is served by 211. 211 has been set aside by the FCC to provide citizens with a universal, easily remembered telephone number to call to get critical information about human services. Implementing a contract with the 211 Illinois Incorporated as the lead entity is part of an on-going effort by the State of Illinois to expand 211 services to allow Illinois residents to easily access health and human services information. This project will enable Illinois to deliver critical information on health and human services in specific geographic areas. The 211 Illinois incorporated has a strong affiliation with the United Way which can serve as a private funding source. United Way has demonstrated a strong ability to raise funds for 211 and network throughout the communities which will be essential to roll out 211 statewide in Illinois.

5. Has the Agency or University considered alternative supplies or services to satisfy their need? Yes No

5a. If no, why weren't alternatives evaluated?

The 211 Illinois Incorporated has the necessary expertise, resources, community support and ability to provide governance and oversight as articulated in Public Act 096-0599 and also provide the service at no cost to the State.

6. Are there resellers or distributors?

Yes No N/A

7. What efforts were made to get the best possible price (i.e. did the agency/university negotiate) and how did you determine the price for this purchase is considered fair and reasonable?

No state funding is required with Illinois 211. As indicated in Public Act 096-0599, in awarding the contract, the Department shall ensure that the 211 lead entity has the organizational capacity to carry out the terms of the contract and that the contract is cost-neutral to the department.

8. Will this purchase obligate the State to this vendor for future purchases such as maintenance, licensing or continuing need?

Yes No

9. What will be the financial or other impact to the State if this sole source is not approved and a competitive bid is required?

There will be a negative impact on the continuity of 211 services that are currently being provided within three geographic areas. Each organization worked with the existing telecommunication carriers to ensure an effective transfer of calls made to the 211 services with the assistance of the Illinois Commerce Commission (ICC). Necessary agreement with telecommunication carriers would delay any further implementation of 211 services beyond the three organizations already identified. These three organizations have strong ties and receive funding from the United Way.

10. Is there any additional information you would like to add to justify this sole source?

Without 211 services, Illinois residents will be without an easy method to call to get critical information about health and human services. The state will lose the ability to build on an existing 211 infrastructure identified by Public Act 93-0613 which established the 211 Human Services Collaboration Board to oversee the implementation of 211 services as a pilot project. Department of Human Services will be in violation of its statutory authority, as indicated under Public Act 96-0599, to identify, designate and enter into a contract with a lead entity to expand 211 services statewide. No other entity is known that can deliver the qualifications of the lead entity with a public or private governance structure to include state health and human services departments; expertise in planning for a statewide information and referral system; demonstrated support from community partners; access to human services; collection of needed information about human services; periodic reports and cost-neutral to the Department.

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Bulletin Reference Number 22-444DHS-FAMCO-B-28122

Requesting Agency/University IL Department of Human Services

Section VII

Requesting Department Representative

Requesting Department Signature Required

I know and understand the contents of this Sole Source Justification and attest that all statements are true and correct and the fairness and reasonableness of the price was adequately confirmed.

Date Apr 19, 2022

Printed Name Valerie Lewis E-mail Address valerie.lewis2@illinois.gov

Phone Number 217-299-6861

State Agency Bureau/Division Head or University Purchasing Director Approval and Signature Required

I know and understand the contents of this Sole Source Justification and attest that all statements are true and correct and the fairness and reasonableness of the price was adequately confirmed. (All prior form fields will lock once this e-signature is completed)

E-mail Address jean.sandstrom@illinois.gov

Phone Number 217-557-9298 Date May 3, 2022

Printed Name Jean Sandstrom

Agency Bureau/Division Head or University Purchasing Director and Not a Designee

SPO Approval and Signature Required

I have reviewed and understand the contents of this Sole Source Justification and agree with the State Agency or University determination.

I have reviewed and understand the contents of this Sole Source Justification and do not agree with the State Agency or University determination. As a result, the State Agency or University must explore other sourcing methods to satisfy their need.

State Purchasing Officer Signature Phone Number 217-622-4035 Date May 3, 2022

Printed Name Dwayne Curry E-mail Address dwayne.curry@illinois.gov

Version 7.01 Page 5 of 5

Bulletin Reference Number 22-444DHS-FAMCO-B-28122

Requesting Agency/University IL Department of Human Services

Sole Source Justification Form - Part II Section I - General Information

Project Title 211 Lead Entity

Vendor 211 Illinois Incorporated

Initial Date of Procurement Bulletin Posting May 4, 2022

Was a Sole Source hearing held per 30 ILCS 500/20-25?

Yes - Complete Section II and III below (Section II will only be visible when this option is selected)

No - Section II not required, go to Section III below Section III - CPO Approval and Signature Required

Based on my review, I authorize the Agency/University to proceed in accordance with the published Notice referenced above.

Based upon my review, I authorize the Agency/University to proceed with the following Changes.

Based on my review, the Agency/University is not authorized to proceed with this sole source as presented and my recommendation is that it be cancelled.

Other

CPO Signature CPO Phone 217-558-2231

Printed Name Ellen H. Daley Date

CPO E-mail Ellen.H.Daley@illinois.gov

Version 7.01 Page of Sole Source Justification Form - Part I Section I - General Information Will this Sole Source amend a Professional or Artistic Services contract?

If yes, what was the original contract value?

*Sole Source may not be used for amendments for Professional or Artistic Services if the amendment would increase the value by more than 5% of the initial award or extend the term by more than 60 days.

Section II - Proposed Term If a Term Contract, does the term, including renewals, exceed 12 months?

If yes, provide a detailed justification including any economic benefit received for agreeing to a multi-year term:

Section III - Funding Source Select the type of funding to be used (Check all that apply):

Section IV - Sole Source Justification Are there secondary justification(s) for this sole source?

Section V - Purchase History Has the Agency or University Purchased these supplies or services in the past?

Term Term From Term To Value Description Contract Number Type Section VI - Business Rationale

1. Provide a detailed explanation of the need for the supplies or services:

2. Provide a list and describe in detail the specifications required to satisfy the need:

3. Provide detail explaining the justification selected in Section IV to explain why the requested supplies or services are the only ones available that can satisfy the agency or university requirements?

4. What are the unique features of the supplies or services that are not available in any other product or by any other vendor? Provide specific quantifiable factors/qualifications:

5. Has the Agency or University considered alternative supplies or services to satisfy their need?

5a. If yes, name the alternative vendors whose supplies or services were evaluated:

5b. If yes, what were the alternatives for each vendor and why were they unacceptable? Be specific with regard to features, characteristics, requirements, capabilities and compatibility:

5c. Explain how the market evaluation was conducted?

*This evaluation is to determine available options within a market. If the evaluation is to determine quality or best suited option, this is not the appropriate source selection. Under no circumstances shall the evaluation consist of testing alternative options. These activities must be conducted in a competitive transparent environment (i.e. IFB or RFP).

5a. If no, why weren't alternatives evaluated?

6. Are there resellers or distributors?

7. What efforts were made to get the best possible price (i.e. did the agency/university negotiate) and how did you determine the price for this purchase is considered fair and reasonable?

8. Will this purchase obligate the State to this vendor for future purchases such as maintenance, licensing or continuing need?

8a. If yes, please provide details regarding future obligations and/or needs:

9. What will be the financial or other impact to the State if this sole source is not approved and a competitive bid is required?

10. Is there any additional information you would like to add to justify this sole source?

Section VII Requesting Department Signature Required I know and understand the contents of this Sole Source Justification and attest that all statements are true and correct and the fairness and reasonableness of the price was adequately confirmed.

State Agency Bureau/Division Head or University Purchasing Director Approval and Signature Required I know and understand the contents of this Sole Source Justification and attest that all statements are true and correct and the fairness and reasonableness of the price was adequately confirmed. (All prior form fields will lock once this e-signature is completed) SPO Approval and Signature Required Sole Source Justification Form - Part II Section I - General Information Was a Sole Source hearing held per 30 ILCS 500/20-25?

Section II - Sole Source Hearing Details The State posted to the Illinois Procurement Bulletin a description of the State's need, the justification for the sole source decision, and information regarding the opportunity to submit comments and testify at a public hearing. Notice of the hearing was also posted outside of the hearing room 48 hours prior to the hearing.

The public hearing was conducted for the purpose of receiving testimony regarding the sole source determination. The Hearing Officer recommends the following:

The following relevant documents are attached:

Section III - CPO Approval and Signature Required 9.0.0.2.20101008.1.734229 Ellen.H.Daley@illinois.gov