1275339: Shuttle Bus Services at Chicago O'Hare International Airport

The City of Chicago Department of Aviation is soliciting proposals for shuttle bus services at Chicago O'Hare International Airport with proposals due August 13, 2026.

The scope encompasses vehicle operation, maintenance, fueling, and cleaning; staffing with qualified drivers; and operation of multiple shuttle routes connecting airport terminals, parking facilities, and ground transportation areas. Service must meet specified vehicle capacity, frequency, and hours-of-operation requirements. The contractor must maintain continuous service throughout the contract period with minimal interruptions, implement performance standards for on-time delivery and vehicle condition, and comply with Federal Aviation Administration and City of Chicago regulations.

Driver qualifications and training, comprehensive liability insurance, vehicle maintenance standards, customer service expectations, and airport-security-compliant safety procedures are required. The contractor must accommodate scheduling flexibility around airport traffic patterns, establish emergency response procedures, and coordinate with other airport service providers. The City retains the right to conduct inspections and audits.

The contract is multi-year with renewal options to be determined by the City. Place of performance is Chicago O'Hare International Airport.