SourceAmerica Contact Center
Forecast Recompete Updated
- Agency
-
Centers for Medicare and Medicaid Services
Department of Health and Human Services
- Solicitation expected
- Estimated value
- $10,000,000 to $20,000,000
- Set-aside
- No set-aside
Forecast facts
- Incumbent contract
-
- 75FCMC22C0026 Federal contract award held by Peckham Vocational Industries, Inc. Ends Feb 28, 2027 · Value with all options $13,607,966
- Anticipated award
- Through
- Acquisition strategy
- Follow-on to Existing Contract
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Forecast number
- 270057
- Points of contact
Forecast details come from CMS's procurement forecast. Agencies' dates and values are estimates.
About this forecast
The Centers for Medicare and Medicaid Services (CMS) is recompeting a contact center operations contract to accept and respond to inquiries from Medicare beneficiaries and their family members or caretakers. The solicitation is estimated to release on October 16, 2026, with an estimated award date of January 30, 2027.
The estimated award value ranges from $10 million to $20 million. The contract is structured as a firm-fixed-price definitive contract with a four-year period of performance beginning March 1, 2027. CMS Contracting Officer Brian Humes can be reached at brian.humes@cms.hhs.gov or 410-786-6898; Julie Lewis is also available at julie.lewis@cms.hhs.gov or 410-786-6343.
The incumbent contract (75FCMC22C0026) was awarded to Peckham Vocational Industries, Inc. (Peckham, Inc.), an AbilityOne nonprofit agency, on June 1, 2022. The firm-fixed-price contract carried a ceiling value of $13,607,966.26 with $10,490,999.89 obligated at the time of award and was set to expire February 28, 2027. Peckham, a nonprofit vocational rehabilitation organization providing employment opportunities for individuals with disabilities, operated the SourceAmerica Contact Center under this award without a set-aside designation.
Forecast text
The Centers for Medicare & Medicaid Services (CMS) is seeking contact center operations support to accept and respond to inquiries from its beneficiaries and their family members or caretakers.
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