Wheelchair Transportation Services for El Paso, TX.

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 17 is conducting market research for wheelchair transportation services to support veterans in the El Paso, Texas area and five Community-Based Outpatient Clinics. This sources sought notice seeks qualified vendors to provide 24/7 non-emergency ambulance transportation services for over 534,800 veterans across Hudspeth, Dona Ana, Alamogordo, Presidio, Culberson, and El Paso counties in Texas and New Mexico. Key requirements include using the VetRide Third Party Portal for trip management, maintaining COVID-19 and infectious disease protocols, providing qualified personnel with specific training, ensuring vehicle cleanliness and maintenance standards, and adhering to HIPAA compliance. The government will evaluate potential contractors based on their socioeconomic status classifications under NAICS code 485991 with a size standard of $19 million, including service-disabled veteran-owned, veteran-owned, women-owned, HUBZone, 8(a), small business, or large business categories. Interested businesses must complete the attached questionnaire and submit electronic responses to Contracting Officer Astrid McKinney by 10:00 AM Central Time on August 22, 2025.

This opportunity does not include any set-aside designations at this time, though the government indicates that responses may be used to determine potential set-asides for future solicitations. No current contractors or incumbents are identified in the notice, as this is purely a market research effort to identify qualified sources. While specific contract values are not disclosed, the size standard threshold of $19 million under NAICS 485991 provides context for the potential scope of the procurement. The government estimates approximately 2,000 patient trips annually, with services covering transportation between VA medical facilities, community hospitals, veteran residences, and local airports. The anticipated contract period would run from the date of award through 2029, with performance monitored through a Quality Assurance Surveillance Plan that includes metrics for on-time pick-ups, incident reporting, and invoice accuracy.