VA Contact Center Experience Modernization (VCCEM)
Closed Pre-Solicitation Posted
- Solicitation number
- 36C10B25Q0073
- Agency
-
VA Technology Acquisition Center
Headquarters, Department of Veterans Affairs
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541512 Computer Systems Design Services
- Place of performance
- United States
- Points of contact
-
- Joseph Jones joseph.jones.6@va.gov (848) 377-5109
- Amber Quivers-Davis amber.quivers-davis@va.gov (848) 377-5111
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Technology Acquisition Center Austin is seeking a contractor to provide comprehensive product development support for the VA Contact Center Experience Modernization (VCCEM) initiative. The contract will focus on software development, product security management, and information technology operations for critical and non-critical applications within the VA VRM Product Line. Key requirements include utilizing DevSecOps software engineering methodology and the Scaled Agile Framework (SAFe) to enable faster and more efficient solution delivery. The contractor must provide product and delivery management, systems architecture design, user research and feedback, user experience strategy, interaction design, accessibility analysis, integration support, and data analytics. The Request for Information (RFI) responses are due by 11:00 AM EST on November 21, 2024, with the full solicitation expected to follow, and the contract opportunity is currently in the pre-solicitation phase.
The contract opportunity is not designated for any specific set-aside, and no incumbent contractors are mentioned in the documentation. The contract is structured with a 12-month base period and four 12-month option periods, potentially spanning up to 60 months total. While specific award values are not detailed, the contract will require significant technical expertise across multiple labor categories including Program Manager, Principal Software Engineer, Chief DevOps Engineer, Senior UX Designer, and Senior Product Delivery Manager. The procurement is classified under NAICS Category 541512 (Computer Systems Design Services) and PSC Category DA01 (IT and Telecom - Business Application/Application Development Support Services). The VA aims to improve veteran experience solutions through this contract, leveraging industry best practices and innovative technological approaches to enhance digital service delivery.
Notice text
3 versions
Update #3 · Latest ·
*********SPECIAL NOTICE*********
The Department of Veterans Affairs (VA) is issuing this notice to inform interest parties that the previosly communicated requirement titled "VA Contact Center Experience Modernization (VCCEM)" is no longer being pursued.
After further internal review and consideration, the VA has decided not to proceed with this initiative at this time. We appreciate the interest and feedback received from industry partners and stakeholders in response to earlier market research inquires.
Thank you.
***PLEASE NOTE THAT THIS IS A SOURCES SOUGHT FOR A NEW CONTRACT OPPORTUNITY AND NOT A FOLLOW-ON TO ANY EXISITING CONTRACT.
The purpose is to provide Product Development support for critical and non-critical applications and products in the Department of Veterans Affairs (VA) VRM Product Line. Support includes software development (Dev), product security management (Sec), and information-technology operations (Ops) and maintenance services. The VA follows a DevSecOps software engineering methodology. DevSecOps is a culture-based software engineering approach that aims at unifying software development, security, and software operation, and mandates collaboration between the business and the IT organizations that develop, deliver, and manage applications for that business. The new culture will enable project teams to utilize self-service and have more autonomy with the approach used to meet customer needs.
Scaled Agile Framework (SAFe) is a proven approach that will allow VA to deliver solutions to customers faster and more efficiently using Lean, Agile and DevOps principles, practices and processes. DevOps will improve the experience of OI&T customers, enable OI&T to deploy new systems and update existing systems more quickly and frequently, and will lower costs by leveraging industry best practices and innovation. The Contractor shall also provide product and delivery management, systems architecture design, user research/feedback, user experience strategy, interaction design, Accessibility analysis and mitigation of defects, integration support, and data analytics to build and continuously improve new and existing Veteran experience solutions.
Update #2 ·
***PLEASE NOTE THAT THIS IS A SOURCES SOUGHT FOR A NEW CONTRACT OPPORTUNITY AND NOT A FOLLOW-ON TO ANY EXISITING CONTRACT.
The purpose is to provide Product Development support for critical and non-critical applications and products in the Department of Veterans Affairs (VA) VRM Product Line. Support includes software development (Dev), product security management (Sec), and information-technology operations (Ops) and maintenance services. The VA follows a DevSecOps software engineering methodology. DevSecOps is a culture-based software engineering approach that aims at unifying software development, security, and software operation, and mandates collaboration between the business and the IT organizations that develop, deliver, and manage applications for that business. The new culture will enable project teams to utilize self-service and have more autonomy with the approach used to meet customer needs.
Scaled Agile Framework (SAFe) is a proven approach that will allow VA to deliver solutions to customers faster and more efficiently using Lean, Agile and DevOps principles, practices and processes. DevOps will improve the experience of OI&T customers, enable OI&T to deploy new systems and update existing systems more quickly and frequently, and will lower costs by leveraging industry best practices and innovation. The Contractor shall also provide product and delivery management, systems architecture design, user research/feedback, user experience strategy, interaction design, Accessibility analysis and mitigation of defects, integration support, and data analytics to build and continuously improve new and existing Veteran experience solutions.
Update #1 ·
The purpose is to provide Product Development support for critical and non-critical applications and products in the Department of Veterans Affairs (VA) VRM Product Line. Support includes software development (Dev), product security management (Sec), and information-technology operations (Ops) and maintenance services. The VA follows a DevSecOps software engineering methodology. DevSecOps is a culture-based software engineering approach that aims at unifying software development, security, and software operation, and mandates collaboration between the business and the IT organizations that develop, deliver, and manage applications for that business. The new culture will enable project teams to utilize self-service and have more autonomy with the approach used to meet customer needs.
Scaled Agile Framework (SAFe) is a proven approach that will allow VA to deliver solutions to customers faster and more efficiently using Lean, Agile and DevOps principles, practices and processes. DevOps will improve the experience of OI&T customers, enable OI&T to deploy new systems and update existing systems more quickly and frequently, and will lower costs by leveraging industry best practices and innovation. The Contractor shall also provide product and delivery management, systems architecture design, user research/feedback, user experience strategy, interaction design, Accessibility analysis and mitigation of defects, integration support, and data analytics to build and continuously improve new and existing Veteran experience solutions.
Files
| File | Type | Posted |
|---|---|---|
| RFI Note 11.21.24.docx | DOCX document | |
| Draft PWS RFI Veteran Experience Services (VES) Product Development.docx | DOCX document | |
| RFI Questions Veteran Experience Services (VES) Product Development.docx | DOCX document |
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