V225--Special Needs Ground Transportation

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 21 is seeking to procure 24/7 non-emergent wheelchair and gurney transportation services for the VA Palo Alto Health Care System and affiliated Community-Based Outpatient Clinics in Santa Clara County, California. The contract requires service-disabled veteran-owned small businesses to provide door-to-door transportation services with an estimated monthly volume of 2,500 to 3,000 trips, including wheelchair van trips (2,000-2,500 monthly), gurney van trips (400-450 monthly), and secure car trips (10 or fewer monthly). Key requirements include maintaining 30-minute vehicle dispatch capability for urgent requests, delivering on-time performance within 15 minutes of scheduled time, compliance with HIPAA and Business Associate Agreement terms, and adherence to prevailing wage rates established under the Service Contract Act. Contractors must provide qualified personnel with appropriate background investigations, maintain professional liability insurance, utilize the VetRide transportation software system, and report accidents or safety incidents within one hour by phone with written follow-up by end of business the next day. The quotation submission deadline is 11:00 AM Pacific Time on March 27, 2026, with evaluation based on past performance, pricing, and contractor capability to meet the stringent operational and compliance requirements outlined in the Performance Work Statement.

This solicitation is a 100% set-aside exclusively for Service-Disabled Veteran-Owned Small Businesses, with no current incumbent contractor identified. The contract is an indefinite quantity award with a minimum guaranteed value of $2,000 and a maximum contract value of $9,000,000, with a base performance period from April 15, 2026 through April 14, 2027 and an optional extension of up to six months. The six line items specify estimated service volumes including 14,000 wheelchair van trips under 40.4 miles, 13,600 gurney van trips under 40.4 miles, 243,600 estimated miles for wheelchair van trips over 40.4 miles, 95,100 estimated miles for gurney van trips over 40.4 miles, 1,200 waiting time increments (in 15-minute intervals), and 192 oxygen furnishing service instances. Prevailing wage rates for Santa Clara County range from $16.43 per hour for taxi drivers to $94.78 per hour for registered nurses, plus fringe benefits and paid holidays. The place of performance is located at VA Palo Alto Health Care System, Station 640, 3801 Miranda Avenue, Palo Alto, California 94304, and all prospective contractors must be verified as certified SDVOSB at the time of quote submission and maintain certification through award and final payment.