V212--CWM Wheelchair van

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 1 is seeking wheelchair van transportation services for Veterans Affairs medical facilities in the New England region through solicitation 36C24125Q0613. The procurement requires non-emergent wheelchair van transportation for VA beneficiaries to and from medical appointments, with services provided seven days per week, twenty-four hours per day. The contractor must provide all necessary vehicles, personnel, and equipment while complying with extensive requirements including driver qualifications, vehicle specifications, patient safety protocols, and various medical and administrative regulations. The contract structure is an Indefinite Delivery/Indefinite Quantity (IDIQ) type with quotes due by 5:00 PM EST on July 29, 2025. The solicitation includes specific operational requirements such as a fifteen-minute grace period for wait times and compensation for non-patient pickups at $10 per event.

This opportunity is set aside exclusively for certified Service-Disabled Veteran-Owned Small Businesses (SDVOSB), with Alert Ambulance Service identified as the current incumbent provider. The contract has a five-year ordering period from May 25, 2026, to May 24, 2031, with a minimum guarantee of $1,500 and a maximum potential value of $5,000,000. The service requirements include an estimated 300-600 trips per month, with historical data showing an average of 4,000 trips per year and 12,234 total trips over the past three years, averaging 80 miles per round trip. Services will primarily serve medical centers and community-based outpatient clinics across Massachusetts, Maine, New Hampshire, Vermont, Connecticut, and Rhode Island. The contractor must use the free VetRide program for dispatching and comply with Department of Labor wage determinations and fixed pricing schedules with no flexibility for alternative pricing tiers.