Upstream Works for Cisco Finesse
Awarded Award Notice Posted
- Solicitation number
- TFSATTB17CI0002
- Agency
- Bureau of the Fiscal Service Department of the Treasury
- Awarded
- to Ttec Digital, LLC
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- TFSATTB17C0004 Federal contract award
- NAICS code
- 541519 Other Computer Related Services
- PSC
- Not on record
- Place of performance
- 1310 G Street NW Washington, District of Columbia 45202, United States
Notice details come from SAM.gov. Updated .
Notice text
5 versions
Update #5 · Latest ·
Added: Jun 30, 2017 4:49 pm
The purpose of this amendment is to provide a response to an additinal question. The due date and time for proposals has not changed. Proposals are due NLT 2:00, July 6, 2017.
Section/Title:
Data Rights and Ownership of Deliverables
It is the Government's intent that any data or customizations created as a result of the work performed under the task order be committed to the public domain. It is the intention of the Government to commit the following, but not limited to, items to the public domain: all data, documents, graphics and code created under this task order including but not limited to, plans, reports, schedules, schemas, metadata, architecture designs, and the like; new open source software created by the Contractor and forks or branches of current open source software where the Contractor has made a modification; new tooling, scripting configuration management, infrastructure as code, or any other final changes or edits to successfully deploy or operate the software. If the Contractor needs to use work that does not have an open source license, the Contractor is required to request permission from the Government, in writing, before utilizing that work in any way in connection with the order. If approved, all licenses shall be clearly set forth in a conspicuous place when work is delivered to the Government. If an open source license provides implementation guidance, the Contractor shall ensure compliance with that guidance. If implementation guidance is not available, the Contractor shall attach or include the license within the work itself. Examples of this include code comments at the beginning of a file or contained in a license file within a software repository.
This language appears to conflict with the Commercial Items language noted earlier in the Solicitation (which we have previously discussed in Question 2 above)
Q1. Can the Agency Clarify?
A1. The Government recognizes that the Upstream product is a Commercial Item, and expects that software product to be treated as a Commercial Item. The clauses referenced here refer to work performed beyond the acquisition of Upstream.
The first two clauses refer to work performed under this contract that is outside of the commercial Upstream code base. The second two clauses refer to products that may need to be used in addition to the Upstream product. The fact that the Government has asked for Upstream is explicit permission to use this Commercial Item.
Update #4 ·
Added: Jun 15, 2017 10:01 pm
Modified: Jun 30, 2017 9:57 amTrack Changes
The purpose of this amendment is to provide a response to one additional vendor question. The due date and time for proposals has not changed.
Section/Title:
Requirements
The scope of this task order is for the installation, design, configuration, implementation and support of call center software using Cisco's Finesse server/database in a High Availability configuration with 90 concurrent user licenses. The Contractor shall deliver a technology stack such that the stated requirements can be accomplished and deployed within the TTB network and with TTB's Cisco Call Center software environment.
The following are the general features and functions required for the new software:
• Support the following Communication Channels:
o Voice - including voicemail
o Email
o Chat
o SMS
Q1. Can the government confirm if SMS Texting is required for the initial implementation or a capability that Upstream needs to support for future implementations? (USW requires a 3rd party application to enables SMS to the carrier cell network.). If yes please provide the number of concurrent SMS sessions for each of the concurrent 90 agents.
A1. SMS texting is not required for the initial implementation. SMS texting is a capability that Upstream needs to support for future implementations.
The purpose of this Amendment is to provide answers to vendor questions. Proposals are due no later than 2:00pm EST July 6, 2017.
The Bureau of the Fiscal Service (BFS), on behalf of the Alcohol and Tobacco Tax and Trade Bureau (TTB), Washington, D.C., is soliciting proposals for a Brand Name requirement to implement a call center agent desktop managment system. This need includes a single call agent to interface for all channels of communication (e.g., phane and e-mail) with reporting and analytics. The system implemented must be compatible with TTB's existing call management system, which is Unified Cisco Contact Center Express (UCCX) and Cisco Finesse. This is due to the fact that changing TTB's call management system would have significant costs. Please review the enclosures and provide your proposal via email to purchasing@fiscal.treasury.gov to the attention of T.Ashcroft/M.Gardner by no later than July 6, 2017 at 2:00pm EST.
Please ensure that you propose in accordance with (IAW) the SOW, 52.212-1 Instructions to Offerors - Commercial Items (JAN 2017) and the Attachment A - Pricing Sheet. The Product Firm-Fixed-Prices should be proposed for the base period and each of the four (4) 12-month option periods.
We appreciate your interest in participating in this procurement and look forward to receiving your proposal.
Update #3 ·
Added: Jun 15, 2017 10:01 pm
Modified: Jun 27, 2017 8:26 amTrack Changes
The purpose of this Amendment is to provide answers to vendor questions. Proposals are due no later than 2:00pm EST July 6, 2017.
The Bureau of the Fiscal Service (BFS), on behalf of the Alcohol and Tobacco Tax and Trade Bureau (TTB), Washington, D.C., is soliciting proposals for a Brand Name requirement to implement a call center agent desktop managment system. This need includes a single call agent to interface for all channels of communication (e.g., phane and e-mail) with reporting and analytics. The system implemented must be compatible with TTB's existing call management system, which is Unified Cisco Contact Center Express (UCCX) and Cisco Finesse. This is due to the fact that changing TTB's call management system would have significant costs. Please review the enclosures and provide your proposal via email to purchasing@fiscal.treasury.gov to the attention of T.Ashcroft/M.Gardner by no later than July 6, 2017 at 2:00pm EST.
Please ensure that you propose in accordance with (IAW) the SOW, 52.212-1 Instructions to Offerors - Commercial Items (JAN 2017) and the Attachment A - Pricing Sheet. The Product Firm-Fixed-Prices should be proposed for the base period and each of the four (4) 12-month option periods.
We appreciate your interest in participating in this procurement and look forward to receiving your proposal.
Update #2 ·
Added: Jun 15, 2017 10:01 pm
Modified: Jun 21, 2017 10:14 amTrack Changes
The purpose of this Amendment is to extend the due date for questions and proposals. Questions are due no later than 4:30pm EST June 22, 2017. Proposals are due no later than 2:00pm EST June 29, 2017.
The Bureau of the Fiscal Service (BFS), on behalf of the Alcohol and Tobacco Tax and Trade Bureau (TTB), Washington, D.C., is soliciting proposals for a Brand Name requirement to implement a call center agent desktop managment system. This need includes a single call agent to interface for all channels of communication (e.g., phane and e-mail) with reporting and analytics. The system implemented must be compatible with TTB's existing call management system, which is Unified Cisco Contact Center Express (UCCX) and Cisco Finesse. This is due to the fact that changing TTB's call management system would have significant costs. Please review the enclosures and provide your proposal via email to purchasing@fiscal.treasury.gov to the attention of T.Ashcroft/M.Gardner by no later than June 29, 2017 at 2:00pm EST.
Please ensure that you propose in accordance with (IAW) the SOW, 52.212-1 Instructions to Offerors - Commercial Items (JAN 2017) and the Attachment A - Pricing Sheet. The Product Firm-Fixed-Prices should be proposed for the base period and each of the four (4) 12-month option periods.
Please submit questions you may have to: purchasing@fiscal.treasury.gov no later than 4:30Pm, June 22, 2017. Please reference "TFSATTB17CI0002 Attn: T.Ashcroft/M.Gardner" in the subject line.
We appreciate your interest in participating in this procurement and look forward to receiving your proposal.
Update #1 ·
Added: Jun 15, 2017 10:01 pm
The Bureau of the Fiscal Service (BFS), on behalf of the Alcohol and Tobacco Tax and Trade Bureau (TTB), Washington, D.C., is soliciting a firm-fixed-price proposal for Brand Name Upstream Works for Cisco Finesse Call Center Agent Desktop Management System. Please review the enclosures and provide your proposal via email to purchasing@fiscal.treasury.gov to the attention of T.Ashcroft/M.Gardner by no later than June 26, 2017 at 2:00pm EST.
Please ensure that you propose in accordance with (IAW) the SOW, 52.212-1 Instructions to Offerors - Commercial Items (JAN 2017) and the Attachment A - Pricing Sheet. The Product Firm-Fixed-Prices should be proposed for the base period and each of the four (4) 12-month option periods.
Please submit any additional questions you may have to: purchasing@fiscal.treasury.gov no later than 10:00am, June 21, 2017. Please reference "TFSATTB17CI0002 Attn: T.Ashcroft/M.Gardner" in the subject line.
A Brand Name Justification has been approved, and is available upon request.
We appreciate your interest in participating in this procurement and look forward to receiving your proposal.
Attachments
| File | Type | Posted |
|---|---|---|
| Responses_to_Questions,_RFP_TFSATTB17CI0002.docx | DOCX document | |
| SF_30_-_Amendment_0001,_SOL_TFSATTB17CI0002.pdf | ||
| TFSATTB17CI0002__Finesse_Tool_for_Service_Desk.pdf |
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