Turnk Key Contact Center to Support
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 70FBTX20Q00000007
- Agency
- Federal Emergency Management Agency Department of Homeland Security
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- GS-35F-685GA-70FBTX20F00000010 Federal contract award
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- PSC
- R702 Support- Management: Data Collection
Notice details come from SAM.gov. Updated .
Notice text
A fully managed scalable turnkey and remote contact center workforce solution with Spanish/English bilingual agents. The government requires the contractor to be prepared to handle up to 12,600 production hours per week by Temporary Call Agents to augment FEMA’s three Recovery Service Centers located in Texas, Maryland, and Virginia, in direct support of calls related to COVID-19, Hurricanes Hanna & Isaias, and other storms during the peak of hurricane season.
Awarded contract GS-35F-685GA to unknown vendor for unknown amount on 2020-08-26.
Attachments
| File | Type | Posted |
|---|---|---|
| LSJ Turnkey Requirement.pdf |
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