Telephone Operators Contract
Closed Pre-Solicitation Posted
This opportunity was awarded. See the award notice from , or the latest solicitation from .
- Solicitation number
- 36C26120Q0108
- Agency
- Veterans Integrated Service Network 21 Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
Notice details come from SAM.gov. Updated .
About this opportunity
This pre-solicitation notice seeks information from interested parties to provide telephone operator services for the Department of Veterans Affairs Palo Alto Health Care System locations in Fresno, California and San Francisco, California. The Department of Veterans Affairs intends to acquire these services for a one year base period with four optional one-year extensions. Respondents must describe their capabilities to provide 17 operators in Palo Alto, 9 operators in Fresno, and 9 operators in San Francisco, operating the telephone systems 24 hours a day, 7 days a week, answering all incoming calls within 3 rings, and logging and reporting any telephone equipment issues in compliance with all VA policies and procedures. Responses are due by November 22, 2019 to Rico Johnson, Contracting Officer.
The NAICS code for this requirement is 561421 for telephone call centers and the small business size standard is average annual revenue of $16.5 million or less. There is no set-aside designation. Interested parties should provide their organization name, address, telephone number, fax number, size as a large or small business, SAM registration status, point of contact, and email in order to be considered for the potential competitive procurement of these telephone operator services.
Notice text
THIS IS A SOURCES SOUGHT FOR MARKET RESEARCH PURPOSES ONLY. The Department of Veterans Affairs is in the process of determining the acquisition strategy for TELEPHONE OPERATOR Service for VA Palo Alto Health Care System with location in Fresno CA and San Francisco CA. Please note that this Request for Information (RFI) is for information only and does not constitute a solicitation for competitive bids/proposals and is not to be construed as a commitment by the Government. However, all interested parties who believe they can meet the requirement are invited to submit information describing their capability to provide the required services.
OVERVIEW: SEE ATTACHED SOW
Please include the follow information about your organization in your response (1) Name of Organization, (2) Address + Zip Code, (3) Telephone number, (4) Fax Number, (5) Size of Business: Large or Small, (6) SAM status, (7) Point(s) of contact, and (8) email address.
Organizations responding to this RFI should provide the company s capabilities to perform this requirement. The NAICS code is 561421. The Small Business size standard is $16.5 million. The information received as a result of this notice will be considered solely for the purpose of determining whether to conduct a competitive procurement. A determination by the VA not to open the requirement to open competition, based on responses to this sources sought synopsis is solely within the discretion of the VA. The Government does not intend to pay for any information provided under this sources sought synopsis.
All responses must be sent via e-mail to Rico Johnson, Contracting Officer, at rico.johnson@va.gov. Responses to this sources sought synopsis are due by 12:00 PST on November 22, 2019.
Attachments
| File | Type | Posted |
|---|---|---|
| 36C26120Q0108-004.docx | DOCX document | |
| 36C26120Q0108-005.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| R426--Telephone Operators Contract 662-C09111; 640-C09174; 570-C09085 | Award Notice | |
| R426--questions and answers | Solicitation | |
| Telephone Operators Contract | Pre-Solicitation |
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