R426--questions and answers

Closed Solicitation Posted

This opportunity was awarded. See the award notice from .

Solicitation number
36C26120Q0108
Agency
Responses due
Set-aside
Service-Disabled Veteran-Owned Small Business

Opportunity facts

NAICS code
561421 Telephone Answering Services

Notice details come from SAM.gov. Updated .

About this opportunity

This solicitation seeks quotes for telephone operator services to support three Department of Veterans Affairs medical centers in California. The VA Sierra Pacific Network requests quotes by January 30, 2020 for a base year plus two option years to provide 13 operators for the VA Palo Alto Health Care System, 7 operators for the Central California Health Care System in Fresno, and 7 operators for the San Francisco Health Care System. Quotes will be evaluated based on technical capability, past performance, and price using the Lowest Price Technically Acceptable methodology.

This requirement is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses. The NAICS code is 561421 for telemarketing bureaus and the size standard is $16.5 million. The incumbent contractor is Project Hired under contract number VA261-17-C-0161. Quotes should provide fixed monthly rates for each contract line item for operator services located in Palo Alto, Fresno, and San Francisco over a one year base period and two one-year options. The period of performance is from April 1, 2020 to September 30, 2022.

Notice text

3 versions

Update #3 · Latest ·

QUESTIONS AND ANSWERS

Update #2 ·

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the

offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY

is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not,

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter

or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to

the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print)

(Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign)

(Signature of Contracting Officer)

1

1

0001

NONE

612MCP

Department of Veterans Affairs

VA Sierra Pacific Network (VISN 21)

VA Northern California HealthCare System

5342 Dudley Blvd, Bldg 209

McClellan CA 95652-2609

612MCP

Department of Veterans Affairs

Department of Veterans Affairs

VA Northern California HealthCare System

3230 Peacekeeper Way, Bldg. 209

McClellan CA 95652-1012

To all Offerors/Bidders

36C26120Q0108

01-14-2020

X

X

X

1

Deadline to Submit questions is 23 January 2020 at 12:00PM PST.

Update #1 ·

Page 3 of 3

(i)This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued.

(ii) Solicitation number 36C26120Q0108 is issued as a request for quote (RFQ).

(iii) The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-95.

(iv) This acquisition is a total Service Disabled Veteran Owned Small Business (SDVOSB) set aside. In order to be eligible for award the vendor must be registered in the VetBiz database. The NAICS code is 561421 and the size standard is $16.5 million.

(v) The contract line items are listed in the price schedule of the solicitation package. When providing a quote, please provide a fixed monthly rate for each line item.

(vi) The contractor shall provide telephone operators for the VA Palo Alto, Central California, and San Francisco Health Care Systems in accordance with the Performance Work Statement that is included in the solicitation package.

(vii) The contract will be for a base year plus two option year. The period of performance is listed in the Price Schedule and Performance Work Statement

(viii) The provision 52.212-1, Instructions to Offerors Commercial, applies to this acquisition. See page 34 of the solicitation package for this provision which includes the quote submission instructions.

(ix) The provision 52.212-2, Evaluation Commercial Items, applies to this acquisition. See page 39 of the solicitation package for the evaluation factors that will be used to determine which vendor will be selected for the contract award.

(x) The provision 52.212-3, Offeror Representations and Certifications Commercial Items, applies to this acquisition.

(xi) The clause 52.212-4, Contract Terms and Conditions Commercial Items, applies to this acquisition.

(xii) The clause 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders Commercial Items, applies to this acquisition.

(xiii) All additional contract clauses and provisions are included in the attached solicitation package.

(xiv) The Defense Priorities and Allocations System (DPAS) do not apply to this acquisition.

(xv) Quotes are due by 12:00 PM (Pacific Time) on January 30, 2020 and can be emailed to rico.johnson@va.gov.

(xvi) The point of contract is Rico Johnson. Phone (916) 923-4513. Email rico.johnson@va.gov.

See attached document: 36C26120Q0108 Telephone Operators.

See attached document: Attach 1 QASP.

See attached document: Attach 2 Security.

See attached document: Attach 3 Wages.

See attached document: Attach 4 Past Performance Survey.

See attached document: Attach 5 Price Schedule.

Files

File Type Posted
36C26120Q0108-0001002.pdf PDF
36C26120Q0108-0001001.docx DOCX document
36C26120Q0108-0001000.docx DOCX document
36C26120Q0108-054.xlsx XLSX spreadsheet
36C26120Q0108-049.docx DOCX document
36C26120Q0108-048.docx DOCX document
36C26120Q0108-052.pdf PDF
36C26120Q0108-053.docx DOCX document
36C26120Q0108-050.pdf PDF
36C26120Q0108-051.pdf PDF

Notice history

Notice Type Posted
R426--Telephone Operators Contract 662-C09111; 640-C09174; 570-C09085 Award Award Notice
This notice Latest solicitation Solicitation
Telephone Operators Contract Original Pre-Solicitation

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