T-METRICS ACD Limited Sources Justification and Approval
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- FA8218-26-F-B009
- Agency
-
Lifecycle Management Center
Air Force Materiel Command, Department of Defense
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 47QTCA20D006Y-FA8218-26-F-B009
- NAICS code
- 513210 Software Publishers
- PSC
- DE01 IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)
- Place of performance
- Charlotte, North Carolina, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force Materiel Command Lifecycle Management Center issued a Limited Sources Justification and Approval on April 13, 2026, for the continued acquisition of the T-Metrics Automatic Call Distribution (ACD) Console Extended Hours Software Subscription Service to sustain mission-critical telecommunications capabilities across 60 active-duty Air Force installations. The justification supports a single-source award to T-Metrics Inc., the original equipment manufacturer and exclusive owner of the proprietary source code, as no other vendor possesses the necessary access to proprietary intellectual property, technical data, or interface control documentation required for full system-level support, updates, and modifications. The contract deliverables include software licenses, extended hours support, maintenance, updates, and proprietary intellectual property access rights essential for operating and integrating the ACD platform within Air Force medical and telecommunications environments, particularly for the Air Force Medical Operations Agency (AFMOA). Market research confirmed that transitioning to alternative ACD solutions would incur substantial costs through complete system replacement, hardware and software procurement, integration, testing, and personnel retraining, making the continued T-Metrics subscription the most cost-effective option. Contract 47QTCA20D006Y was awarded to T-Metrics Inc. on March 17, 2026, under GSA Schedule 70 as a Firm Fixed Price commercial delivery order, with the contract value redacted from the public notice.
Notice text
The Department of the Air Force requires continued acquisition of the T-Metrics Automatic Call Distribution (ACD) Console Extended Hours Software Subscription to sustain enterprise call routing capabilities across active duty Air Force installations. This requirement includes all software licenses, extended hours support, maintenance, updates, and access to the proprietary intellectual property (IP) necessary to operate, configure, and integrate the ACD platform within existing Air Force medical and telecommunications environments. The ACD capability is a mission critical telecommunications function that queues, routes, and prioritizes incoming calls to the next available, qualified agent or call tree. This service is essential to maintaining uninterrupted call handling for the Air Force Medical Operations Agency (AFMOA) and ensuring operational readiness across supported locations.
Awarded contract 47QTCA20D006Y to unknown vendor for unknown amount on 2026-03-17.
Files
| File | Type | Posted |
|---|---|---|
| 2026 ACD Limited Sources J and A - Redacted.pdf |
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