Limited Sources Justification and Approval (J&A) Summary

This is a Limited Sources Justification and Approval document for the Air Force Life Cycle Management Center (AFLCMC) authorizing a single-source commercial delivery order through GSA Schedule 70 to T-Metrics Inc. for renewal of the T-Metrics Automated Call Distribution (ACD) Console Extended Hours Software Subscription Service. The order supports 60 active-duty Air Force installations requiring mission-critical telecommunications capabilities that manage and prioritize incoming call traffic. The contract vehicle is a Firm Fixed Price (FFP) commercial delivery order, and the Government has determined this represents the best value based on technical factors and pricing. The estimated contract cost is redacted in the document.

T-Metrics Inc. is identified as the sole source capable of meeting requirements because it is the original equipment manufacturer (OEM) and exclusive owner of the proprietary source code for the T-Metrics ACD platform. The justification details that no other vendor possesses access to the proprietary source code, technical data, or interface control documentation necessary to provide full system-level support, updates, and modifications. Market research confirmed that transitioning to an alternative ACD solution would require substantial cost duplication, including complete system replacement, hardware and software procurement, integration, testing, and personnel retraining. The Government conducted market research in accordance with FAR Part 10 and evaluated commercially available ACD solutions, third-party providers, and resellers, all of which were deemed infeasible due to technical limitations and unacceptable operational risk to mission-critical operations. The major items include software licenses, extended hours support, maintenance, updates, and proprietary intellectual property access rights necessary to operate and integrate the ACD capability within Air Force networks. The document was approved in April 2024.