Stryker Neptune Waste Management System PMI&R SVCS

The New Mexico VA HealthCare System is seeking preventive maintenance, inspection, and repair services for its Stryker Neptune Waste Management System through this pre-solicitation notice. The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 22 requires specialized maintenance services that can only be performed by Stryker-certified technicians in accordance with the detailed Statement of Work. The contract will cover maintenance for 5 Neptune 2 Docking Stations and 20 Neptune 3 Rovers, requiring contractors to provide unlimited telephone technical support and onsite service calls with field service engineers responding within 4 hours during business hours. The contractor must provide all travel, labor, and parts for maintenance, deliver detailed field service reports within two weeks of service completion, and guarantee workmanship and parts for at least 90 days. Service coverage will be Monday through Friday from 7:00 am to 4:00 pm Mountain Time, with work outside these hours requiring advance approval. The response deadline for this sources sought notice is August 27, 2025.

This opportunity does not include any set-aside designations and is open to all qualified contractors. The contract structure includes a base year from October 1, 2025 to September 30, 2026, with four additional one-year option periods, creating a potential five-year total contract duration. Emergency repairs require field service engineers to be on-site within 48 hours of notification, while routine maintenance must be scheduled during normal business hours. The contract falls under NAICS code 811210 for Electronic and Precision Equipment Repair and Maintenance and PSC code J065 for maintenance and repair of medical equipment. No incumbent contractor information or specific budget ranges are disclosed in the available documentation. The specialized nature of the equipment requiring Stryker certification significantly limits the pool of potential contractors to those with established relationships and certifications with the manufacturer.