StarWind HCA Support Renewal

The U.S. Geological Survey (USGS), Alaska Science Center, is seeking qualified vendors to provide third-party maintenance and support services for an existing StarWind HyperConverged Appliance (HCA) environment under PSC code DF01 (IT and Telecom IT Management Support Services). The procurement covers a two-year renewal period designed to maintain operational continuity for aging hyperconverged infrastructure systems. Key requirements include comprehensive hardware and software maintenance support, remote technical troubleshooting, access to software updates and patches, hardware diagnosis and replacement coordination, and access to support resources including ticketing systems and technical documentation. Interested vendors must submit capability statements addressing their experience with hyperconverged infrastructure, StarWind HCA or comparable systems, Dell OEMR R740xd2 server hardware, legacy system support, proprietary software access, and relevant enterprise IT infrastructure projects. The capability statement submission deadline is May 4, 2026, and vendors must include company information such as business size designation, UEI, and current SAM registration status.

This pre-solicitation notice includes no set-aside designations and does not identify any current incumbents. The USGS infrastructure consists of two Dell OEMR R740xd2 servers that have approximately seven years of service life and are approaching end-of-support status, necessitating specialized vendor expertise in legacy system maintenance. While no specific award value is stated in this pre-solicitation notice, the NAICS category 541519 (Other Computer Related Services) carries a $34.0 million size standard for small business classification purposes. This notice is designated for market research and planning purposes only and does not constitute a formal solicitation or binding obligation to award a contract. The two-year contract term reflects the government's strategy to extend operational capability through the systems' end-of-life constraints.